- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team
- Management of Windows and Linux server operating systems
- Assisting our partners and customers with deploying the SDS software
- Patching and updating the operating systems and SDS software on SDS Appliances
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Managing corporate IT desktop and laptops
- Onboarding new employees: laptop setup, account creation and new user orientation
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards
- The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
- Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
- Strong analytical skills with proven problem-solving ability.
- Demonstrated willingness to learn and apply new technology.
- Nagios
- CheckMK
- Apache
- CouchDB
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)
-
Baseband Security Lead
3 days ago
Babcock International Corsham, United Kingdom**Baseband Security Lead**: · - Location: Corsham, GB, SN13 9NP Swindon, GB, SN14 8QY Bordon, GB, GU35 9JA Bristol, GB, BS3 2HQ Gloucester, GB, GL20 8LZ- Onsite or Hybrid: Hybrid**Job Title: Baseband Security Lead** · **Location: Wiltshire, Bristol, Gloucester and Hampshire + Hyb ...
-
IT Infrastructure Technical Lead
3 hours ago
Sanderson Bristol, United KingdomIT Infrastructure Technical Lead · Bristol (Hybrid) · Circa £60,000 + benefits · An Infrastructure Technical Lead is required for a business in Bristol due to investment in their technology road map. · The Infrastructure Technical Lead will work closely with the IT Service Direct ...
-
Salvage & Marine Operations Specialists
3 hours ago
Thorn SDS Bristol, United Kingdom**Job: Salvage and Marine Operations Specialists** · **Location: Bristol** · **Start date: ASAP** · **Thorn SDS **are seeking a number of experienced and qualified Salvage and Marine Operations Specialists to work on behalf of our Central Government client. · As a Suitably Qualif ...
-
Human Factors Integration
3 days ago
Thorn SDS Bristol, United KingdomHuman Factors integration (HFI) Specialist · Hybrid / Bristol ( 1 day p/w) · Fixed Term Contract (6 months) · Salary Negotiable · Thorn SDS is a niche consultancy company based in Alton, Hampshire, who are committed to enabling technology organisations and professionals to thrive ...
-
Ip Network Lead
4 days ago
Babcock International Bristol, United Kingdom**IP Network Lead**: · - Location: Bristol, GB, BS16 1EJ- Onsite or Hybrid: Hybrid**Job Title**: IP Network Lead · **Location**: Bristol, UK - Hybrid - working from home options available · **Compensation**: Competitive salary + benefits · **Role Type**: Full time / Permanent · * ...
-
Computer Futures Swindon, United Kingdom**Skills/Experience & Qualities**: · - A software engineer with a breadth of experience and a passion for high-quality reliable software. · - Ability to work independently and within an established team. · - Able to bring additional expertise and skills in specific development ar ...
-
Digital Installation Engineer
5 days ago
Grafton Recruitment Swindon, United Kingdom**DIGITAL INSTALLATION ENGINEER** · **Swindon (Reading / M4 Corridor)** · **£26,000 (Plus van, fuel card, laptop and phone)** · Grafton Recruitment are looking to recruit a Digital Installation Engineer to join a global technology company, which is focused on digital transformati ...
-
Senior Networking Engineer
1 week ago
CGI Corsham, Wiltshire, United KingdomCGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a membe ...
-
Senior Networking Engineer
2 days ago
CGI Corsham, Wiltshire, United KingdomJob order - J Permanent Full Time · Title Senior Network Engineer (DV Security Clearance) · Category Infrastructure/Cloud · City Corsham, , United Kingdom · Job Description Senior Network Engineer (DV Security Clearance) · Position Description · CGI was recognised in the Sun ...
-
Senior Network Engineer
1 day ago
CGI Corsham, United Kingdom Full timePosition Description: · CGI was recognised in the Sunday Times Best Places to Work List and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) whi ...
-
Baseband Security Lead
1 day ago
Babcock International Group Corsham, United Kingdom Full time / PermanentJob Title: Baseband Security Lead · Location: Wiltshire, Bristol, Gloucester and Hampshire + Hybrid Working Arrangements · Compensation: Competitive Salary + Benefits · Role Type: Full time / Permanent · Role ID: SF · At Babcock we're working to create a safe and secure world, t ...
-
Senior Network Engineer
1 week ago
CGI Corsham, United Kingdom Full timeJob order - J(Apply online only) - Permanent Full TimeTitle Senior Network Engineer (DV Security Clearance) Category Infrastructure/Cloud City Corsham United Kingdom Job Description Senior Network Engineer (DV Security Clearance) · Position Description · CGI was recognised in th ...
-
Submarine Crewing Support Specialist
1 week ago
Thorn SDS Bristol, United KingdomSubmarine Crewing Support Specialist · Remote with occasion travel to Abbey Wood, Bristol · £40k - £50k p/a (FTE) · Part-time / Fixed Term Contract · Thorn SDS is a niche Managed Service Provider, based in Alton, Hampshire, who are committed to enabling technology organisation ...
-
Network Engineer
4 days ago
X4 Technology Bristol, United KingdomJob Description New 3-6 month contract opportunity (outside IR35) for a Security Cleared Network Engineer to join global IT Services Provider. · Security Cleared Network Engineer Responsibilities · Travel to customer sites and conduct a network audit · Site assets discovery ...
-
Network Engineer
2 days ago
X4 Technology Bristol, United KingdomNew 3-6 month contract opportunity (outside IR35) for a Security Cleared Network Engineer to join global IT Services Provider. · Security Cleared Network Engineer Responsibilities · Travel to customer sites and conduct a network audit · Site assets discovery · Assessment report a ...
-
IT Infrastructure and Network Engineer
3 days ago
Revoco Bristol, United KingdomHybrid working - South East · Competitive Salary · We are currently looking for an Infrastructure Engineer for a client going through a Digital Transformation, working with a close knit team of engineers, keeping the lights on and building a modern infrastructure estate. · Som ...
-
Submarine Crewing Support Specialist
1 week ago
Thorn SDS Bristol, United KingdomSubmarine Crewing Support Specialist Remote with occasion travel to Abbey Wood, Bristol £40k - £50k p/a (FTE)Part-time / Fixed Term Contract Thorn SDS is a niche Managed Service Provider, based in Alton, Hampshire, who are committed to enabling technology organisations and profes ...
-
IT Networks Manager
3 days ago
Wincanton Chippenham, United Kingdom Full timeSummary and purpose of position: · The IT Networks Team Lead manages the network engineer team, leading the management and support of Wincanton's network systems. With responsibility for the design, installation, maintenance, support, availability and operational security of the ...
-
Senior Network Engineer
5 days ago
County Recruitment Swindon, United Kingdom Permanent, Full timeSenior Network Engineer · £50,000 to £60,000 Per annum depending on experience · Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance ...
-
PRODUCT/TEST TECHNICIAN I
4 days ago
TE Connectivity Swindon, United KingdomAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview · TE Connectivity's Product Engineering Teams optimize existing products from information or input provid ...
SDS L2 Engineer - Bath, United Kingdom - NCR Corporation
Description
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
TITLE: SDS L2 Engineer
GRADE: 9
LOCATION: Bath, GBR
Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.
You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern – "4 on 4 off".
Responsibilities and Duties:
Knowledge, Skills and Experience:
Desirable experience with these technologies:
Offers of employment are conditional upon passage of screening criteria applicable to the job
