Receptionist - Buckley, United Kingdom - Bradley's Practice

Bradley's Practice Buckley, United Kingdom

1 week ago

Permanent

Description

Job summary

Bradley's Practice

Position - Monday - Friday -

The role of a Receptionist is to be thewelcoming face of the practice, dealing with telephone calls and visitors andan effective manner. The work is varied and interesting and can be challenging.

Main duties of the job

We are looking for a self motivated individual whois capable of working on their own initiative and also who can work well withothers. You would need to be well organised and be patient focused. ExcellentIT skills are an advantage as most of the work involves using PC's on a dailybasis. Would be an advantage if you have previous reception experience.

About us

At Bradley's Practice we have10 partner GP's, Nurses, Advanced Nurse Practitioners and Health CareAssistants - these clinical staff are supported by reception and admin staff,who in turn are all managed by our Practice Manager. We are a dual sitedpractice with offices in both Buckley and Mold which cover a wide practicearea, with approx 17500 patients.

Job description

Job responsibilities

Job Description

Medical Receptionist

Operating Telecommunications System

Receive and make Practice telephone calls, dealing with patient queries.

Reconnecting regular telephone service, diversion of telephone to night service.

Maintaining telephone directory of necessary telephone contacts.

Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

Reporting faults associated with Norstar telephone system.

Operation Of Computer Clinic System

Adding and cancelling appointments on computerised system.

Identifying patient details and amending where necessary.

Generating repeat prescription orders and printing.

Reporting faults with hardware or software relating to Vision medical system to supervisor.

Inputting requests for Home Visits onto the computer.

Using Electronic Mail to sent and receive messages, internally and externally.

Receive and Assist Patients

Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

Identify and pass on patient prescription sheets.

Collect and record dispensing/private fees and provide receipts where applicable.

Inform patients of complaints procedures and log any informal complaints.

Order ambulance transport for patient when required.

Retrieve and File Medical Notes

Retrieve and forward medical notes to GPs, Practice Nurses and other Health Care Professionals when requested.

Retrieve and forward necessary claim forms to GPs and other Health Care Professionals.

Prepare and file records and any documents for clinics.

Filing and extracting records and any documents required in the Doctors general work.

Stock Control

Ensuring an adequate supply of stationary, documents, bottles etc.

Maintain Reception Area

Making sure any displays/patient notices are kept tidy and up to date.

Making sure the reception desk is attended at all times.

Security of Premises

Opening and closing premises when necessary.

ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

Person Specification

Qualifications

Essential

Good standard of general education

Standard Grade Mathematics or Equivalent

Standard Grade English or Equivalent

Desirable

NVQ in Customer Service or Administration

Experience

Essential

Practical experience of working with others

Experience of using own initiative

Experience of customer service

Desirable

Experience of working within a General Practice Reception environment

Practical experience of INPS Vision or other medical computerised recording systems

Skills

Essential

Excellent communication skills (Written and Oral)

IT skills

Time Management and the ability to work to deadlines

Negotiation and conflict management

Problem solving skills

Interpersonal skills

Desirable

Typing skills (preferably in a medical environment)

Knowledge

Desirable

An understanding of a General Practice Reception environment

Behaviours

Essential

Planning and organising

Performing under pressure

Adaptability

Team working

Self motivated

Flexibility

Confidentiality

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