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Fraud Associate - Skelmersdale, Lancashire, United Kingdom - Co-operative Bank plc
Description
Fraud Support AssociateSkelmersdale - Hybrid – (2 days per week in the office following 6-8 weeks training.)
Contract:
Permanent
Hours:
Shifts Mon-Fri between 8am – 6pm and 1 in 2 weekends
As a Fraud Support Advisor you will carry out a range of fraud, account opening and disputes related activities, to facilitate the provision of effective recovery of fraud losses, services to customers and root cause analysis.
This is a great opportunity for anyone who has worked within a contact centre who enjoys dealing with and resolving complex issues and who is interested in moving into the banking sector or for those currently working in the sector and looking to step up into a fraud based role.
to support the provision of quality services to customers, fraud prevention, or recoveries in line with all relevant standards and regulations.
Contactand responding to customers by letter, phone, email or other relevant channels to obtain or clarify information to support processing, investigations and other activities, to provide explanations and to ensure their needs are fully understood and appreciated and have been taken into account.
Maintain, check and process data and information accurately to meet deadlines and standards, highlighting exceptions, investigating issues and problems and identifying emerging trends.
Collate and summarise information or data in assigned areas, ensure completeness and accuracy, carry out initial analysis and produce both standard and ad hoc reports to meet business needs or pass outputs to others for use in decision-making.
27 days' holiday at start, rising to 30 days~ Competitive pension / income protection / life assurance
~2 paid days for volunteering per year
~ Strong career path within Financial Services
~ Family friendly policies and supportive working environment
~ Recognition scheme and a culture in which we celebrate success
~ Colleague network groups committed to inclusion and diversity within our Bank.
The original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy, which is one of the main reasons our customers choose to bank with us.
We are a Disability Confident Employer.As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
The Co-operative Bank doesn't currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas.
