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    ITSM - IT Service Management, largely - United Kingdom - 1st Executive Ltd

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    Description
    ITSM - IT Service Management, £75k, largely Remote

    Remote/Hybrid :
    Largely remote , with some office time to manage the team and meet stakeholders

    Salary :
    Up to £75k

    Fantastic IT Service Management role within a leading professional services firm that has a great company culture and is continuing to expand.

    You will be focused on driving improvement projects within ServiceNow and across the Service Desks, being the primary face of IT Service Delivery.

    Positively, you will engage with C-Suite and a breadth of stakeholders across the business. Further, you will lead two teams to drive continuous improvement.
    The role focuses on three core areas:
    Managing hardware and Software requests from the business via Service Now tickets and then overseeing the process to fulfil these via the internal team or our supply chain partner
    The role is responsible for ensuring standardised processes for each request type and managing the team/supply partners to deliver these against our SLA
    Ongoing optimisation of the above


    Requirements:
    ITSM experience
    Understanding of hardware, software, supply chain dynamics, and Service Now
    Ability to closely manage cadence around ticket management and tracking/reporting
    Continuous improvement, ability to identify opportunities for enhancement and implementing practical solutions
    Automation and outsourcing of tasks
    Effective team leadership

    Please Note:
    This role focuses on operational delivery and supply chain SLA adherence, rather than traditional IT category management.
    Senior Consultant - Procurement & Supply Chain
    #J-18808-Ljbffr


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