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    Customer Service Advisor - Ipswich, United Kingdom - Cactus Search

    Cactus Search
    Cactus Search Ipswich, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    We're looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis.

    This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products.

    You'll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase first-class service and give customers a positive experience to share with their friends and colleagues.

    This role is based on site in Ipswich with the opportunity to go Hybrid once fully comfortable and settled into the role.

    The salary is up to £26k DOE plus company benefits.


    Working Hours:
    Monday - Friday 9-5: hours per week)

    Duties:
    Handling all phone calls and written correspondence to the highest standardDeveloping good working relationships and rapport with customer, advisers and external third partiesProviding great customer service, demonstrating empathy and understandingGoing the extra mile; being an advocate for the customers Accurately updating the call tagging software to reflect the nature and type of callWork efficiently in an organised mannerExperience:A strong team player who is approachable, helpful and willing to go the extra mileConfidence to use your own initiative and problem-solving skillsExperience within a customer service roleExcellent telephone manner and communication skillsA willingness to try new things and embrace changeA positive but professional attitude
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