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Swindon

    Inventory Technician I - Swindon, United Kingdom - Astreya Limited

    Astreya Limited
    Astreya Limited Swindon, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Description

    Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya's ever-expanding customer base and ensure support results in consistently high quality user support experiences. The successful candidate will be familiar with industry best practices and the willingness to go above and beyond for our clients.

    Responsibilities:

  • Setup and configuration of all MAC OS, PCs
  • Knowledge in zero touch deployment for MACs and PC
  • Experience with JAMF self-service management and command-line
  • Imaging and reimaging of MAC's Laptops to latest OS Version and Windows
  • Backup and Restoration of End User Data
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with inventory activities as required weekly and monthly
  • Proper Documentation of End User Issues within Service Now
  • Create, modify, and maintain MAC processes and policies
  • Provide occasional level 1 technology support and deliver the best possible solution resulting in a high quality user experience.
  • Ensure assigned requests for support are prioritized and completed in a timely manner.
  • Document and escalate issues which cannot be resolved within the SLA.
  • Proactively communicate to your supervisor when you encounter errors in documented support procedures.
  • Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment
  • Adhere to incident management, problem management, change management, and knowledge management best practices.
  • Other duties as assigned

    • Required/Desired Skills:

  • You actively listen and are detail oriented in performing and documenting your work
  • You enjoy working with smart collaborative individuals and understand that you are in a customer-facing support role.
  • You strive to deliver a high quality user support experience.
  • You enjoy educating your customers on policies and procedures related to requested support activities if asked.
  • You can read your customer and provide the level of interaction your customer is accustomed to.
  • You must be proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
  • You will facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.

    • Qualifications:

  • Experience providing general IT support within a high volume technology environment.
  • Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
  • Possess patience and empathy to the issues and concerns of others.
  • Your written and verbal communications are second to none.
  • Experience with Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, Upgrades.
  • Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
  • Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
  • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients
  • Self-motivated and the ability to execute tasks and handle time sensitive situations
  • 3-5+ Years of experience and or education

    • Desired Qualifications

  • CompTIA A+ Certification.
  • Experience using an industry standard ITSM platform such as Remedy, ServiceNow, etc.
  • Windows 11 Certification (MS 680 &/or 53301)
  • Apple Certified Support Professional (ACSP) Certification
  • JAMF Certification
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