Sales Manager - Manchester, United Kingdom - The City Recruiter

The City Recruiter Manchester, United Kingdom

1 week ago

Description

Job Description

Sales Manager

Manchester Office

Monday-Friday, no evening or weekends.

£35,000 (OTE £47,000- uncapped)

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements

Day-to-day responsibilities include but are not limited to the below:
Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
Ongoing development planning to drive performance through effective communication and documentation
Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
Deliver weekly plans through daily performance & stat reviews
Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies
Deliver documentation based on the constant coaching and improvement of their team
All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
Keep up to date with any campaign/company updates and changes

Key Requirements:

Must have at least 3 years experience in a management position leading a sales team to targets

Competent user of salesforce

Uses statistical analysis to implement long-term and short-term fixes

Set a constant example in terms of behaviour and setting standards

Always consistent and professional

Manages and assists in performance improvements

Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans

Good understanding of Inbound and Outbound telephony/dialler systems

Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff

Excellent people management skills

The proactive and decisive approach to problem-solving

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