-
Service Delivery Director
23 hours ago
Mirai Talent Manchester, United KingdomService Delivery Director · North West with - Hybrid Working and flexibility · Company Overview: · This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes. These offerings are tailored to meet speci ...
-
Service Delivery Director
2 days ago
Mirai Talent Manchester, United KingdomJob Description · Service Delivery Director · North West with - Hybrid Working and flexibility · Company Overview: · This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes. These offerings are tai ...
-
Service Delivery Director
1 day ago
Metroline Ltd Manchester, United KingdomJob DescriptionJob summary · As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requir ...
-
Service Delivery Director
1 week ago
Metroline Ltd Manchester, United KingdomJob summary · As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the f ...
-
Service Delivery Director
1 day ago
Metroline Ltd Manchester, United KingdomJob summary · As a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the ...
-
Operations & Delivery Director
2 hours ago
Brave Bison Manchester, United Kingdom Full timeWHO ARE WE? · A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. · Our universe is made up of award-winning business arms Brave Bison Performa ...
-
Service Delivery Director
1 day ago
Mirai Talent Manchester, United KingdomService Delivery DirectorNorth West with - Hybrid Working and flexibility Company Overview:This dynamic and innovative organisation is disrupting the market with its bespoke, CPD-accredited interactive online training programmes. These offerings are tailored to meet specific and ...
-
Service Delivery Director
1 week ago
Metroline Ltd Manchester, United Kingdom Full timeJob summaryAs a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the fran ...
-
Ultimate Asset Manchester, United KingdomProject Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package dependent on experience · About Our Client: · My client is an innovations creative agency, dedicated to crafting innovative, ...
-
Ultimate Asset Manchester, United KingdomJob Description · Project Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package dependent on experience · About Our Client: · My client is an innovations creative agency, dedicated to ...
-
ClickJobs Manchester, United KingdomProject Management and Operations Delivery Director, Creative Agency Location: Manchester / Hybrid Working (3 days in the office) Competitive Package dependent on experience About Our Client: My client is an innovations creative agency, dedicated to crafting innovative, engaging, ...
-
Ultimate Asset Manchester, United KingdomProject Management and Operations Delivery Director, Creative AgencyLocation: Manchester / Hybrid Working (3 days in the office)Competitive Package dependent on experience About Our Client:My client is an innovations creative agency, dedicated to crafting innovative, engaging, an ...
-
Ultimate Asset Manchester, United Kingdom Full timeJob Description · Make your application after reading the following skill and qualification requirements for this position. · Project Management and Operations Delivery Director, Creative Agency · Location: Manchester / Hybrid Working (3 days in the office) · Competitive Package ...
-
Ultimate Asset Manchester, United Kingdom Full timeProject Management and Operations Delivery Director, Creative AgencyLocation: Manchester / Hybrid Working (3 days in the office)Competitive Package dependent on experience Considering applying for this job Do not delay, scroll down and make your application as soon as possible to ...
-
Associate Director of Quality
2 weeks ago
Greater Manchester Mental Health NHS Foundation Trust Manchester, United KingdomWithin a designated Care Group, as Associate Director of Quality & Health Professionals you will hold the quality of the service at the heart of everything you do. Your role, together with an Associate Medical Director and Associate Director of Operations, will be to implement qu ...
-
Assistant Director of Performance
2 weeks ago
Manchester University NHS Foundation Trust Manchester, United KingdomThis post is a key member of the Group Performance team and will provide support across MFT in improving the level of performance accountability and assurance through the collation, monitoring and interpreting of data. You will be responsible in ensuring appropriate information i ...
-
Account Director
1 week ago
Major Players Manchester, United Kingdom**ACCOUNT DIRECTOR** · Major Players have partnered with an industry leading communications agency to help source an Account Director. This hire will be pivotal to the growth of a key client within the retail space. We're looking for someone capable of straddling both client mana ...
-
Director of Portfolio Management, Investment
2 weeks ago
eFinancialCareers Manchester, United KingdomWho we are · We are the Government's national housing agency. Our role is to accelerate the pace of housebuilding across the country, both in areas where there are the most serious affordability issues - meaning people are struggling to find homes - and where housingcan make a me ...
-
Strategic People Partner
6 days ago
NHS Greater Manchester Integrated Care Manchester, United KingdomAct as a Strategic People Partner to NHS GM directorates/localities and their senior teams to support the delivery of NHS GM strategic aims by fully understanding the people requirements and providing advice and guidance to identify HR/OD solution Promote NHS GMs Vision and uphol ...
-
Strategic People Partner
6 days ago
NHS Greater Manchester Integrated Care Manchester, United KingdomThe People and Culture Directorate provides both the internal HR & OD function for NHS Greater Manchester and oversees the delivery of Greater Manchester's NHS People Plan and our broader People and Culture Strategy across health and care services within Greater Manchester. Natio ...
Service Delivery Director - Manchester, United Kingdom - Metroline Ltd
Description
Job summaryAs a member of the Senior Leadership Team the post holder is responsible for the daily operation, on-road performance and network planning requirements to deliver bus services that exceed passenger and customer expectations, whilst ensuring the requirements of the franchise agreement with TfGM are met and maximise the profitable performance of the business.
The post holder will be a member of the Senior Management Team and, contribute to strategic vision, and plans for the business.
Main ResponsibilitiesDaily operation of the depotsResponsible for the operational teams of four depotsEnsure sufficient resources are available to operate bus services in line with the Franchise RequirementsThe resources are effectively deployed to maximise efficiency.
Develop and continuously improve Standard Operating ProceduresOn-road performance Ensure sufficient resources are available for the monitoring and real-time management of bus services.
Continuously analyse the performance of bus services and put in place strategies to maximise the Performance Regime Bonus Work with key stakeholders to develop plans for minimising disruption to bus services.
Network PlanningProduce timetables that meet the needs of the passengers and meet the specification in the franchise agreementResponsible for production of the vehicle workings and driver schedules to minimise inefficiency whilst maximising on-road performance and the performance regime bonus.
Ensure compliance to all legal and franchise agreement commitmentsReporting against agreed KPIs to all levels of the business Preparation and delivery of the Company's annual budget and forecasts for Service Delivery Lead on developing effective working relationships with the relevant TfGM operations and planning departments.
Promote development of effective working relationships with other internal departments and management teams;Continuous review performance and introduce improvements to ensure performance exceeds requirements Effective implementation and application of the Company's safety, environment, social value, operational and Human Resources policies and procedures.
Training and development of staff to maximise effectiveness in their current roles and to identify potential for progression / promotion; Carry-out annual performance reviews and assist in the development of Personal Development Plans for all Direct Reports Promote the Company's values and principles among the Service Delivery and Network Planning teams.
Liaison with ComfortDelGro to communicate and develop best practice.Essential Criteria Holder of Transport Manager Certificate of Professional Competence (CPC) - Passenger Transport;Chartered Member of Confederation of Institute of Logistics and Transport or equivalentExperience of dealing with Board or Directors or Senior Management;Knowledge of operating in a contracted environmentExperience of managing a varied, large scale transport operationCompetencies & Skills Must be proactive, methodical and results focused;An understanding of the requirements for the management of a varyingoperating environment;Excellent interpersonal and organisational skills;Highly organised, motivated and able to prioritise workload;Ability to manage own workload effectively and work to strict deadlines; Ability to work well under pressure;Ability to demonstrate credibility to build professional relationships with employees, their representatives and managers;Ability to build effective professional relationships with external customers and stakeholders; Ability to influence and persuade key decision makers; Excellent written and spoken English with the ability to communicate clearly and at all levels;Excellent attention for detail;Ability to collate and interpret statistical data;Ability to use initiative and identify solutions when a problem or difficult situation arises;Must be a team player and willing to develop others to increase team and individual performance;Ability to consult and negotiate effectively with trade union representatives.
Hours of work38 hours per week, generally Monday to Friday, but as the business operates 24 hours/7 days, attendance may be required outside the conventional office hours.
The Equality Act Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e.
age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.How to applyPlease email a covering letter of application and CV to Preyesh Lukha, Human Resources Administrator, should include:
the reasons you are applying for the post;examples of how you meet the skills;any relevant qualifications or experience.
