Customer Success Manager - Preston, United Kingdom - Four Recruitment Limited

Four Recruitment Limited

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Role:
Customer Success Manager

Location:
Preston

Salary:
£35K

Our client are a high growth services provider working with large blue chip clients.

Founded 20 years ago the original founders are still with the business, having received PE investment last year they are scaling quickly and need the best talent to supportthis growth.

In return you will get the opportunity to work for a business who prioritise their people and culture driven by their values:
energetic, understanding and clarity.

Reporting into the Operations Director you will be responsible for managing the Customer Success team of 2, this role was previously standalone but due to rapid growth they are investing more resource to make sure they are providing a world class serviceto their customer

Key responsibilities will include:

Ensure services are performed to the customers' expectations whilst helping the customer to achieve their desired outcomes and goals
Manage and maintain relationships with large blue chip customers to build loyalty
Owning and managing the onboarding of new customers and the renewal of existing
Lead regular service review meetings with customers to monitor their metrics, ensuring SLA's are upheld, identify any issues
Act as the interface between the technical teams and the customer/sales
Asset management & Capacity management for customerspecific needs
Proactively perform regular internal service reviews to early identify any potential issues, failures or reductions in service quality
Lead internal service/account management review meetings, managing all actions, tasks and risks/issues identified through to successful resolution

We are looking for someone with previous experience managing Customer Success teams within a similar B2B environment, experience of managing large blue chip accounts and someone who has the ability to bring in new ideas and processes.

You must be solutionfocused and a self-starter.

In return you will get the opportunity to work for a company who invest in their team from your learning and development to wider benefits including option to buy and sell holidays, healthshield and electric car scheme.

This roleis also hybrid allowing you to work flexibly.