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    Content Designer II - Belfast, United Kingdom - Rapid7

    Rapid7
    Rapid7 Belfast, United Kingdom

    1 week ago

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    Description

    As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments.

    We are looking for a spirited UX Content Designer to help reimagine, design, and implement content experiences that our customers need to solve their most complex cybersecurity challenges. Our ideal teammate thrives in a fast-paced environment, believes that learning is a critical aspect of the user experience, and is a self-starter.

    About the team

    As part of our UX team you will work hand-in-hand with:

  • UX Content, UX Design, and UX Research partners to craft content experiences end-to-end that guide our customers to achieve their outcomes.
  • Product Management and Go-To-Customer experts to identify and balance business goals, and end-to-end content experiences that expand product knowledge for our internal and external stakeholders.
  • Research, Support, and Customer Success to understand how our customers actually use and deploy our products in the real world.
  • Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary content elements and editorial guidelines are available to PM, UX, and engineering partners.
  • Software Engineering with direct partnership and collaboration on technical details to understand what needs to be documented, how, at what granularity, and by which medium.

    • About the role

    In this role, you will:

  • Create UX content experiences that guide our customers to achieve their outcomes.
  • Design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more.
  • Help identify gaps in customer experiences across the content lifecycle, and ensure a cohesive editorial tone across our product brand
  • Provide holistic oversight for help content and provide recommendations based on industry best-practices.
  • Audit and assess our product and documentation to ensure alignment with our content standards.
  • Engage and collaborate with stakeholders to encourage a content-as-a-priority approach.
  • Be a positive, supportive, kind, and thoughtful member of our Rapid7 family.

    • The skills you'll bring include:

  • Excellent written and oral communication skills.
  • An obsession with grammar and writing rules.
  • A research-driven approach to content design.
  • The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome content experiences.
  • Knowledge of information architecture and how it relates to in-product and documentation experiences.
  • Excellent graphic design and data visualization skills.
  • A passion for technology and desire to learn about it.
  • Experience working with GitHub, JIRA, Markdown, Pendo, Figma, Miro.
  • Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development.
  • The ability to communicate complex ideas clearly and concisely.
  • Strong project management skills.
  • The ability to be a team player.

    • And finally, it'd also be extra nice if you have the following education and experience:

  • BA/BS degree in Psychology, Human Factors, Communications, Computer Science, a related field, or equivalent practical experience.
  • 3-4 years of relevant experience as a UX Content Designer. That being said, the path to a career in UX is often filled with turns and twists. If you're a UX writer with a couple years of experience under your belt and have past experience as a marketing writer, UX designer, or in another tech-related field, we invite you to apply

    • We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.

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