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    Commercial Product Manager - United Kingdom - WorldFirst

    WorldFirst
    WorldFirst United Kingdom

    1 week ago

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    Description
    Commercial Product Manager (Business Card)

    Location:
    London - UKIntroduction:We're WorldFirst, an international payments business helping move money around the world.

    We became part of Ant Group in 2019, accelerating our mission to create the world's best platform for international trade by combining WorldFirst's products with Ant's solutions aimed at enabling the digitalization of the modern services industry globally.

    We have a shared purpose 'to make it easy to do business anywhere.' Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.

    Job DescriptionBuilding out business card product for SMEs, allowing WorldFirst to scale beyond retail and business customers.
    In collaboration with the regional growth and marketing team and regional front-line team to understand clients pain points. Walk in the shoes of our clients and define what a great localized product looks like. Driving continuous improvement in service qualityCompetitor researches on their product advantages and system capabilities, gap analyses.
    Set product target including PSAT rating, number of complaint's, product penetration rate, automation rate, etc.
    Responsible for making decisions on how the business card product expands next in UK/SEA/ANZ/EEA. Identify problems solutions for customers and priorities.

    Draft PRD and coordinate with engineers on building a seamless, intuitive product for each marketJob RequirementsDeep experience with payments A solid understanding of business card products, from customer facing to card scheme settlementWorking experience as product designer at UK issuer for multi-currency card issuing is preferable Ability to design complete product flow, product requirement documents, coordinate with developer, designer, QA and other resources, follow up the progress of project implementationAnalytical and technical acumen along with business sense that guides ROI based prioritizationReadiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environmentWorldFirst is proud to be an equal opportunity employer.

    We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential.

    We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.

    We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.

    In addition, we also provide reasonable accommodation to applicants with disabilities during our recruiting process - please contact #LI-Hybrid
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