-
Field Support Technician
2 weeks ago
Scottish Prison Service Kilmarnock, United KingdomThe Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring th ...
-
Field Support Technician
3 weeks ago
Scottish Prison Service Kilmarnock, United KingdomJob Purpose · The Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues ...
-
Field Support Technician
3 weeks ago
Scottish Prison Service Kilmarnock, United Kingdom PermanentJob Purpose · The Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues ...
-
Field Support Technician
1 week ago
Scottish Prison Service Kilmarnock, United KingdomJob PurposeThe Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ...
-
Infrastructure Support Technician
3 weeks ago
Michael Page Technology Braehead, United KingdomI am looking for an experienced Infrastructure Support Technician who wants to work 37.5 hours a week in fantastic business that really supports learning and development for a salary up to £40k and a host of fantastic benefits... · Client Details · A Leading Financial Services Bu ...
-
Process Support Technician
3 days ago
CPI Glasgow, United Kingdom Full time - PermanentWhy this role is important for CPI's · work CPI has an opportunity for two Process Support Operators to join the Operations team at the state-of-the-art . Located in Renfrewshire, the MMIC is a collaboration between CPI, the University of Strathclyde, UK Research & Innovation, S ...
-
Pharmacy Support Worker
3 weeks ago
NHS Scotland Kilmarnock, United KingdomThis is an exciting opportunity to join our team of Pharmacy Support Workers within NHS Ayrshire & Arran providing a wide range of pharmacy services to patients across the area. · This is a rotational post offering training and experience in all aspects of hospital pharmacy inclu ...
-
Field Supervisor
3 weeks ago
Scottish Power Kilmarnock, United KingdomField Supervisor · Whitelee Windfarm, Ayrshire · Salary dependant on experience with 10% bonus and single person healthcare · Flexible Working Pattern · Closing date: Friday 14th June 2024 · - Help us create a better future, quicker_ · Working as part of a dynamic team to ensure ...
-
O&M Support Technician
1 week ago
RES Glasgow, United Kingdom Permanent Full timeJob Purpose · The role of Turbine O&M Support Technician would be to support the Turbine O&M Team in the delivery specific projects and the successful candidate will be required to provide technical assistance to help to resolve ongoing issues and/or implement improvements. · W ...
-
Support Service Technician
13 hours ago
Glasgow Glasgow, United KingdomJob Description · Provide core scientific support within Science dept. and also to work flexibly throughout the school within all technician disciplines. · Responsible for whole school technical support within Science, Design and Technology and Digital Technology with due regard ...
-
MA Support Service Technician
2 hours ago
Glasgow Guarantee Recruitment Glasgow, United KingdomJob Description · DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING: · 16-19 YEAR OLDS · 20-29 YEAR OLDS WITH A DISABILITY · 20-29 YEAR OLDS WHO ARE CARE EXPERIENCED · 4 year apprenticeship as a Support Service School Technician (Technical), undertaking a wide ...
-
MA Support Service Technician
2 hours ago
Glasgow Guarantee Recruitment Glasgow, United KingdomJob Description · DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING: · 16-19 YEAR OLDS · 20-29 YEAR OLDS WITH A DISABILITY · 20-29 YEAR OLDS WHO ARE CARE EXPERIENCED · 4 year apprenticeship as a Support Service Technician (Digital Technology), undertaking a wid ...
-
MA Support Service Technician
2 hours ago
Glasgow Guarantee Recruitment Glasgow, United KingdomJob Description · DUE TO FUNDING CRITERIA, THIS VACANCY IS AVAILABLE TO THE FOLLOWING: · 16-19 YEAR OLDS · 20-29 YEAR OLDS WITH A DISABILITY · 20-29 YEAR OLDS WHO ARE CARE EXPERIENCED · Working in a Glasgow Secondary School training over a 4 year period, working towards a Modern ...
-
IT Support Technician
1 week ago
Allegiance Technology Glasgow, United Kingdom**Role: IT Support Technician** · **Location: Glasgow, Scotland** · **Salary: £25,000** · An award-winning managed service provider in Glasgow is now looking to open its doors for an IT Support Technician to join their exclusive team as the business has sustained an incredible le ...
-
Senior Clinical Pharmacist
1 week ago
NHS Scotland Kilmarnock, United Kingdom PermanentNHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welc ...
-
Fleet Engineer
1 week ago
Stagecoach Group Kilmarnock, United Kingdom Full timeSalary · From £50,000 per annum + £1,500 Joining Bonus From £50,000 per annum + £1,500 Joining Bonus · Fancy leading a team of engineers who maintain and repair a diverse fleet of vehicles, as well as managing plant and buildings? **Joining bonus of £1,500** · We're looking for ...
-
Field Support Technician
2 weeks ago
Scottish Prison Service Kilmarnock, South Ayrshire, United KingdomThe Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring th ...
-
Senior Clinical Pharmacist
1 week ago
NHS Ayrshire & Arran Crosshouse, United Kingdom PermanentNHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welc ...
-
Support Service Technician
1 month ago
Glasgow Glasgow Central, United Kingdom Full timeJob Description · Provide core support within Digital Technologies & ICT across the school and also to work flexibly within all technician disciplines. · Responsible for whole school technical support within Digital Technology, Science and Design & Technology with due regard for ...
-
Mechanical Tradesperson
2 weeks ago
GSK Irvine, United Kingdom**Site Name**: UK - North Ayrshire - Irvine · **Posted Date**: May 9 2023 · We make and supply medicines and vaccines all around the globe and our teams own every production stage, from creating quality products at our manufacturing sites to designing effective supply forecasting ...
Field Support Technician - Kilmarnock, East Ayrshire, United Kingdom - Scottish Prison Service
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Purpose The Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring that devices are optimised against cyber security threats.
The candidate will also work closely with the wider Digital Services team to ensure operational consistency across the SPS.We're looking for someone with great communication skills who will act as the first point of contact for colleagues accessing our IT services.
You'll have practical experience of working in a support environment, be comfortable with the rapid pace of change in IT, able to work on your own initiative as well as being a great team player and committed to continuously updating your skills and knowledge.
The role will cover both HMP Kilmarnock and HMP Greenock with HMP Kilmarnock being the home establishment.ResponsibilitiesInstall and configure workstation equipment to include both desktops and laptops.
Partners with other Digital Services team members to maintain security of the organisation's computer systems.
Diagnose and troubleshoots end user computing problems including analysing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Monitor the use of SPS applications and review user access to ensure it is relevant to each post holder's role, ensuring to highlight any violations.
Clear communication verbally and in writing to all levels as you will be representing Digital Services from an establishment perspective.
As part of the field support team, you will also be committed to the highest standards of service, working and communicating well within a team.
Co-ordinate and take responsibility for the planning and management of major changes within the establishments (Desktop upgrades, phone rollouts, etc) Person SpecificationSPS recruitment and selection practice is based on the fundamentals of our Competencies for Success Framework.
This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles.
Assessment of specific behaviours, of which there are eight, will be determined by the role you are applying for.Whilst it is unlikely you will be assessed on all of them, you will be assessed on those identified as key to role.
Qualification RequirementsMinimum of five National 5 (or equivalent) qualifications, including English and Mathematics or relevant experience. EssentialITILv4 or SDI Qualifications.DesirableKnowledge, Skills and Experience RequirementsSolid demonstrable experience in desk side support, in particular the ability to log relevant incident/service request details as per service desk procedures.
EssentialExperience deploying, maintaining, and troubleshooting various IT assets such as printers, VoIP devices and AV equipment.EssentialBroad experience supporting and maintaining common desktop applications and services (such as MS Office, O365, VPN clients, video conferencing and endpoint protection).
EssentialGood numeracy skills including the ability to analyse and interrogate a wide range of information.EssentialBehaviour RequirementsRelationships & CollaborationSolve Problems & Make DecisionsListen & CommunicatePlan & OrganiseFor more information or to apply, please click the apply button.
Closing date:
12:00 13/06/2024.