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Field Support Technician
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Field Support Technician
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Scottish Prison Service Kilmarnock, United Kingdom PermanentJob Purpose · The Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues ...
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Field Support Technician
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Scottish Prison Service Kilmarnock, United KingdomThe Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring th ...
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Field Support Technician
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Field Support Technician
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Field Support Technician - Kilmarnock, South Ayrshire, United Kingdom - Scottish Prison Service
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Description
The Field Support Technician carries out a wide and diverse range of activities such as completing service desk requests, troubleshooting issues with PC laptops and desktops, supporting colleagues in their use of software, sourcing and addressing connection issues and ensuring that devices are optimised against cyber security threats.
The candidate will also work closely with the wider Digital Services team to ensure operational consistency across the SPS.We're looking for someone with great communication skills who will act as the first point of contact for colleagues accessing our IT services.
You'll have practical experience of working in a support environment, be comfortable with the rapid pace of change in IT, able to work on your own initiative as well as being a great team player and committed to continuously updating your skills and knowledge.
Partners with other Digital Services team members to maintain security of the organisation's computer systems.Diagnose and troubleshoots end user computing problems including analysing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Clear communication verbally and in writing to all levels as you will be representing Digital Services from an establishment perspective.
As part of the field support team, you will also be committed to the highest standards of service, working and communicating well within a team.
Co-ordinate and take responsibility for the planning and management of major changes within the establishments (Desktop upgrades, phone rollouts, etc)Minimum of five National 5 (or equivalent) qualifications, including English and Mathematics or relevant experience.
Solid demonstrable experience in desk side support, in particular the ability to log relevant incident/service request details as per service desk procedures.
Experience deploying, maintaining, and troubleshooting various IT assets such as printers, VoIP devices and AV equipment.Broad experience supporting and maintaining common desktop applications and services (such as MS Office, O365, VPN clients, video conferencing and endpoint protection).