- To lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management,
- To regularly give constructive and appropriate feedback to the management team on individuals performance,
- To ensure all members of the team understand the Hamleys customer service experience and to motivate self and team to consistently deliver the highest standards,
- To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team,
- To have a basic understanding of the P&L & how to interpret the store's performance,
- To have an active involvement in recruiting and selecting the best people for the store assisting with succession planning where required,
- To ensure all staff receive an effective induction into the business,
- To ensure the entire team are fully communicated to and there is quality information fed back to the appropriate people in an organised & structured way,
- To drive and develop exceptional customer service and instore experience
- To maintain the presentation/housekeeping of the store to the highest standards at all times,
- To work with the Store Manager in the control of all costs/losses,
- To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
- To ensure clear lines of communication are established and understood throughout the store
- Leads by example with energy, passion, integrity and enthusiasm
- Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations
- Takes personal responsibility and able to make tough decisions
- Demonstrates courage, self belief, persistence and flexibility
- Seeks and handles both positive and negative personal feedback
- Demonstrates standards of excellence
- Excellent inter-personal skills,
- Professional and logical approach to problem solving,
- Strong initiative and self – motivation,
- Determination to succeed with a 'can do' attitude,
- Confident in own actions and fosters confidence in others,
- Promotes personal credibility through working productively,
- Approaches all aspects of work with passion, a positive attitude
- Inspire, challenge and support colleagues,
- To develop others and give recognition instinctively
- Shows a willingness to learn and self-develop
- At least 3 year experience of retail management
- Multi-site experience desirable
- Excellent communication skills both written and verbal
- IT literate, numerate and articulate
- Ability to work independently and as part of the team
- Effective time management and planning skills
- Ability to communicate team members views to the Management team effectively
- Microsoft Office (Min Intermediate)
- Educated to A-level.
-
Supervisor
1 week ago
ba&sh London, United Kingdom**Date de publication **:01/06/2023 · **Référence **:BASH_4A84DE · **Département **:Vente en boutique · **Type de contrat **:CDI · full-time · **Date de début **:Immédiatement · **Expérience **:2 à 5 ans · **Lieu de travail **:London, United Kingdom · London United Kingdom ...
-
Housekeeping Supervisor
1 week ago
Crystal Consultancy London, United KingdomTipul jobului: Cu normă întreagă, Perioadă nedeterminată · Salariu: De la £12,75 pe oră · Locul activității: In person ...
-
Supervisor
4 days ago
Great Central Pub by Matt Fletcher London, United KingdomAre you looking for a fresh start? We are looking for a** Supervisor**. · Competitive Salary (40hr Contract) - Plus Service Charge & Overtime · Great Central Pub by Matt Fletcher is now recruiting for a **Supervisor**. Great Central Pub is located within the walls of The Landmark ...
-
Supervisor
6 days ago
Zachary Daniels London, United Kingdom**Central London | Supervisor | Salary £24,000 + benefits** · Zachary Daniels Retail Recruitment are currently recruiting for a **Supervisor**for a popular fast paced retailer within**Central London** We are recruiting for a market leading retailer that are rapidly expanding You ...
-
Supervisor
4 days ago
Balfour Beatty London, United Kingdom**About the role** · Our projects are more than just your opportunity to make your mark. They're an opportunity to stretch, test and develop your expertise. Join our Rail UK team as a Supervisor and you'll deliver complex work that really matters to our business, and the world ar ...
-
Supervisor
6 days ago
Aspinal of London London, United KingdomLuxury fashion lifestyle brand, Aspinal of London, are hiring for a Supervisor at our concession in Selfridges London. We believe in creating the most amazing experiences for both our customers as well as our team members. We are looking for passionate and determined people to jo ...
-
Supervisor
1 week ago
Zachary Daniels London, United Kingdom**SUPERVISOR - MAYFAIR - LADIES FASHION - £35,000** · This is a fantastic opportunity to join an exciting luxury ladieswear brand as boutique Supervisor in Mayfair London. Our client known for their classic and chic designs, is now seeking a driven and passionate retailer who can ...
-
Supervisor
2 days ago
Aspinal of London London, United KingdomLuxury fashion lifestyle brand, Aspinal of London, are hiring for a Supervisor. We believe in creating the most amazing experiences for both our customers as well as our team members. We are looking for passionate and determined people to join us on the journey. · **Requirements* ...
-
Supervisor
5 days ago
The Address, Darwin & Wallace London, United Kingdom**The Address is looking for an experienced restaurant supervisor.** · **We are a collection of independent neighbourhood bars, more home than the high street. Each one takes inspiration from their local areas; our bars are unique - distinct not just from the crowd, but from each ...
-
Supervisor
1 week ago
The Carpenters Arms London, United Kingdom**Pub Supervisor London** · £ £12.50 · Here at Market Taverns we have 13 incredible pubs across central London. · Each pub is unique and different to one another, but every pub delivers incredible service, has great products & is all about the good energy. · We offer great autono ...
-
Supervisor
2 days ago
The Real Greek London, United Kingdom**The Real Greek**: · Dulwich Village, London · up to £14.70 p/h · Full time · Bringing traditional Greek and Mediterranean recipes and sharing our passion for eating, drinking, family & life. The Real Greek is a small company consisted with great individuals that have worked in ...
-
Supervisor
5 days ago
The Real Greek London, United Kingdom**The Real Greek**: · Covent Garden, London · up to £14.20 p/h · Full time · Bringing traditional Greek and Mediterranean recipes and sharing our passion for eating, drinking, family & life. The Real Greek is a small company consisted with great individuals that have worked in th ...
-
Supervisor
6 days ago
Appetite4work London, United Kingdom_**Appetite4Work**_ **are seeking excellent hospitality **_**Supervisors**_ **for flexible work across some of London's most iconic events & venues** · **Have experience managing teams at events? In a restaurant? At a luxury hotel? If so, we want to hear from you** · **We are off ...
-
Supervisor
3 days ago
Leon London, United Kingdom**Role**:LEON Supervisor · **Location**:Notting Hill, Greater London, W11 3JS · **Hours**:Part-Time / Full-Time Hours Available / Permanent · **Hourly Rate**:£ £11.50 depending on experience · **Bonus Scheme**:Quarterly Bonus Incentive · **Company**:LEON Restaurants · We are look ...
-
Supervisor
6 days ago
Zachary Daniels London, United Kingdom**Supervisor East London | Sector | Fashion Retail | Salary Up to £25,000 plus a great package** · Role: You will be the Supervisor of a fabulous store in East London. You will ensure that all day-to-day operational aspects of the store are managed effectively. You will be at the ...
-
Supervisor
1 day ago
The Real Greek London, United Kingdom**The Real Greek**: · Stratford, London · up to £14.70 p/h · Full time · Bringing traditional Greek and Mediterranean recipes and sharing our passion for eating, drinking, family & life. The Real Greek is a small company consisted with great individuals that have worked in the co ...
-
Supervisor
1 week ago
Giorgio Armani London, United KingdomAre you a Senior Sales Assistant or a Supervisor ready for the next step? Giorgio Armani menswear in Harrods is recruiting for a Supervisor to join their well-established team. As a management team member, you will support the team by maximising the store's sales and service perf ...
-
Supervisor
14 hours ago
Lush London, United Kingdom**Description**: · **Diversity matters** · We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. · We see you, we celebrate you, we want you · **Who we are** ...
-
Supervisor
6 days ago
Howells Solutions Ltd London, United Kingdom Full timeJob Title: Social Housing Reactive Supervisor · Location: North London · Salary: £38,000 - £40,000 · Job Description: As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units. You will be ...
-
Supervisor
5 days ago
Redemption Roasters Dulwich London, United Kingdom**We're looking for passionate Cafe Supervisors to help operate our cafes and inspire and motivate our teams as we continue to grow our amazing business and our people.** · This role is an excellent opportunity if you love working with people and are looking to further your caree ...
Supervisor - London, United Kingdom - Hamleys
Description
Job Purpose Summary
To efficiently assist in the smooth running of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets and excellent customer service, improving the business performance and realise objectives through supporting the effective management and development of the people in your team. To work with the Management to manage, inspire & lead a well motivated and professional team and to provide a deputising service for the Assistant Manager and assume his/her responsibilities in running the store in their absence.
Key Responsibilities and Accountabilities
Person profile
Personality:
Specific Job Skills:
Computer skills:
Education: