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Hospitality Manager - Whitchurch, Shropshire, United Kingdom - KYN
2 weeks ago
Description
Hospitality Manager - Permanent40 hours per weekKYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZAbout KYNKYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.
KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland.
We have a further three care homes in development in London.About the opportunity:
As a Hospitality Manager you will be responsible for:To be accountable for the smooth running and management of the hospitality departments (food & beverage service, housekeeping)To ensure that alongside my team, an exceptional service is provided to our residents and that everything we do is delivered with warmth, care, and loveTo build relationships with our residents and fully understand their needsTo be accommodating and flexible to the requests of our residents and their families within the agreed boundariesTo develop, implement, and review hospitality service standards and SOPs to ensure that we continually drive the standards and train my team to deliver theseTo adhere to all the SOP's that have been set along with my team.
To approach all my duties with enthusiasm and professionalismTo take pride in both my personal presentation and the presentation of the work I undertakeTo set exceptional standards around communication, presentation, delivery and timings at all timesTo respond and seek appropriate resolutions to resident complaints quickly, empathetically, and professionallyTo ensure that positive feedback from a resident about a member of my team is communicated to them in a timely manner and celebratedTo be responsible for controlling departmental financial targets and operating costs in line with agreed budgets without compromising KYN's exceptional offering and serviceTo effectively manage and oversee stock in the non-clinical areas of the home (operating stocks in food, beverage and housekeeping services along with beverage stocks)To order and make recommendations for stock replacements using nominated suppliersTo be fully conversant in the nominated purchasing system/sTo ensure accurate stock levels are always maintainedTo ensure breakage and wastage are kept to a minimumTo ensure stock is rotated in accordance with KYN's policies and food safety regulationsTo undertake regular stock takes and purchase stock in accordance with KYN's purchasing policies and proceduresTo maximise opportunities for departmental sales and profit e.g.
food and beverages for resident's family and guests etc.To be compliant and ensure compliance of team members in respect of General Data Protection Regulations and Payment Card Industry Data Security StandardsTo ensure my team is competent, trained, fully understand and work in accordance with statutory and Company requirements for Health and Safety, Food Safety, Risk Assessment, Fire Safety, Licensing Laws, Disability and other relevant guidance and legislationTo be fully versed in KYN's food safety management system and that this is always adhered toTo ensure that the relevant team members are trained and maintain the standards that have been setTo ensure that thorough, regular audits are undertaken as per KYN's policies and that any findings and recommendations are implemented and acted upon within agreed timeframes and reported as appropriateTo ensure that there are up to date risk assessments and standard operating procedures for my areas and that members of my team are trained and adhere to what has been setTo understand and respect our residents' privacy and understand that residents' identities and confidentiality must never be exposed to any external sourcesTo understand the importance of building strong working relationships with key stakeholders with the Director of Resident Experience, Executive Chef and Home Manager To drive engagement, retention and motivation through regular team communications including regular supervision reviewsTo effectively delegate to my team in a clear and concise mannerTo lead by example, maintain high standards and set out clear expectations for each member of my team.
To support, coach, mentor and develop the team to ensure that everyone can reach their full potentialTo regularly and fairly review the team's performance and potential identifying the relevant training pathways to develop and retain our talented colleagues and make sure they have the right skills to meet the needs of the home.
To build relationships with our residents, their families, and my colleagues To communicate, liaise, and build relationships with key internal and external stakeholdersTo attend all statutory training sessions making certain that practices reflect the learning outcomes of the trainingTo attend any other training sessions that KYN deem applicable to the roleAdhere to all KYN's policies and proceduresAbout you:You will have extensive experience of working as a Hospitality Manager in the Care industry or similar within a 5-star establishmentYou will have previous experience in people management and a strong knowledge of the various hospitality departments (excluding kitchen) You will be fully conversant in Allergens, Food Safety and Health and Safety legislationYou will have experience of purchasing, food ordering and point of sales systems.
You will have proven ability to lead, supervise, motivate, and manage a large team of staff. You will be a professional with a keen eye for detail.You will have an excellent financial understanding and a proven ability to consistently follow processes and controls accurately to contribute to deliver of business KPI'sYou will have strong organisational skills, with a good eye for detail and ability to resolve complaints and investigate incidents.
You will be an organised person with strong communication and influencing skills, an approachable manner, an eye for detail and the ability to drive standards that not only meet but exceed expectations and elevate the lives of our current/future residents.
You will have the ability to work under pressure, flexibly and consistentlyYou will be a compassionate, empathetic, kind, and caring individualOur commitment to you:Competitive salary and benefits33 days annual leave including bank holidaysComplimentary meals, hot drinks, and snacks throughout your shiftBespoke company induction and on-going training programmes at all levelsAccess to the best-in-class equipment and technologyCustom-made uniforms providedAnnual bonus (discretionary and scheme rules apply)Employee assistance programme and other attractive wellbeing benefitsDiscount schemesCompany contributory pension scheme And much more....
To find out more about KYN, our teams and values please visit is an equal opportunities employer.To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.
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