Customer Success Analyst - London, United Kingdom - Atominvest Software

Atominvest Software London, United Kingdom

3 weeks ago

Full time

Description

About the Role

The Customer Success Graduate Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge.

The role is highly analytical and cross-functional; you'll be collaborating closely with Product and Commercial teams to create the best-in-class customer experience for the world's leading private equity, venture capital, and alternative investment firms. We know that you can achieve great things early in your career, so we take a meritocratic approach to progression.

About Atominvest

Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.

Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world's top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 50,000+ users globally.

What the job involves

Implement customer requirements, datasets and workflows into Atominvest
Analyzing and documenting customer requirements and project objectives
Drive down time to value by providing an efficient onboarding experience and ensure smooth transition to ongoing customer lifecycle management
Liaise with Product and Engineering to inform product roadmap and development strategy
Support customers with escalations and troubleshooting, keeping them up to date on progress toward resolution
Maintain technical documentation and internal knowledge base

Requirements

Fluent in French
Bachelor's Degree (or higher) from top-tier university
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
High degree of proficiency in MS Excel
Comfortable with working with large amount of data
Ability to prioritise tasks, regularly communicate progress and meet established deadlines
Team player, keen to learn and share ideas

The process

Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we're heading
Stage 2: Complete a short case study and discuss it with members of the Customer Success Team
Stage 3: Final round discussion with our Chief Commercial Officer
Stage 4: Join Atominvest

What we offer

Competitive compensation (fixed base salary + performance incentives on a full time role)
20 days holiday/year + bank holidays and a week off for Christmas (on a full time role)
Hybrid working style (a minimum of 3 days in our central London office is required)
A culture of trust, ownership and autonomy in your work
An incredible team of smart and mission-driven people
Fun working atmosphere with lots of coaching
Significant growth opportunities
Company-wide socials and events

Client Success Analyst

3 weeks ago

Intapp London, United Kingdom Full time

The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working a ...
Customer Success Analyst

3 weeks ago

Carbonplace Ltd London, United Kingdom Full time

Carbonplace Ltd is seeking a passionate and customer-focused Customer Success Analyst to join our team. As a Customer Success Analyst, you will play a critical role in ensuring the success and satisfaction of our clients using our global carbon credit transaction network. Carbonp ...
Client Success Analyst

4 days ago

Intapp London, United Kingdom Full time

Client Success Analyst · Hybrid- City of London · The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to devel ...
Customer Success Analyst

2 weeks ago

Paritas Recruitment United Kingdom

Power Markets Scenarios Specialist – EMEA (Customer Success) · Location: Oxford, United Kingdom · Hybrid Working Model · Competitive Market Rate + Bonus · Our client boasts a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydro ...
Customer Success Analyst

3 weeks ago

Carbonplace Limited London, United Kingdom

Carbonplace Ltd is seeking a passionate and customer-focused Customer Success Analyst to join our team. As a Customer Success Analyst, you will play a critical role in ensuring the success and satisfaction of our clients using our global carbon credit transaction network. Carbonp ...
Customer Success Analyst

3 weeks ago

Atominvest London, United Kingdom

Customer Success Analyst (French-speaking) at Atominvest Software · About the Role · The Customer Success Graduate Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customer ...
Customer Success Analyst

2 weeks ago

Recruiters London, United Kingdom

Job Description · What's the opportunity? · Enjoy the challenge of working in a fast paced multinational? Have experience working with, analysing and understanding data in order to provide insights? · One of the world's biggest brands, renowned for connecting professionals all ...
Junior Customer Success Analyst

3 weeks ago

Arc IT Recruitment London, United Kingdom Full time

Junior Customer Success AnalystRemote£26kWe are seeking an aspiring UX researcher / customer success manager / business analyst to join a successful software house with a strong focus on customer satisfaction and innovation. You will the first point of contact for customers, ensu ...
Customer Success Analyst

2 weeks ago

Paritas Recruitment London, United Kingdom

Power Markets Scenarios Specialist – EMEA (Customer Success) · Location: Oxford, United Kingdom · Hybrid Working Model · Competitive Market Rate + Bonus · Our client boasts a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen ...
Junior Customer Success Analyst

3 weeks ago

Arc IT Recruitment London, United Kingdom Full time

Junior Customer Success AnalystFully Remoteto £26kWe are seeking an aspiring UX researcher / customer success manager / business analyst to join a successful software house with a strong focus on customer satisfaction and innovation. You will the first point of contact for custom ...
Customer Success Operations Analyst

1 week ago

in Canada London, United Kingdom

Welcome to the video first world · From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you're reading this and nodding, check out ...
Senior Data Analyst, Customer Success

1 week ago

Deel London, United Kingdom Full time

Who we are is what we do. · Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. · The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet dive ...
Customer Success Operations Analyst

1 week ago

in Canada London, United Kingdom

Welcome to the video first world · From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. Despite the clear preference for video, commu ...
Customer Success Analyst

3 weeks ago

Radar London, United Kingdom

Job DescriptionAt Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Ana ...
Customer Success Analyst

4 weeks ago

Recruiters London, United Kingdom

Job Description · What's the opportunity? · Enjoy the challenge of working in a fast paced multinational? Have experience working with, analysing and understanding data in order to provide insights? · One of the world's biggest brands, renowned for connecting professionals all o ...
Customer success analyst

3 weeks ago

Stratospherec Ltd England, United Kingdom

My client, specialising in bespoke SaaS solutions with over 25 years of industry experience, is currently seeking a (Junior) Customer success analyst. · Role Overview: · My Client is seeking an enthusiastic individual to become a (Junior) Customer success analyst. Your primary ...
Customer Success Analyst

3 weeks ago

Radar Camden Area, United Kingdom

At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fre ...
Customer Success Analyst

3 weeks ago

Recruiters Camden Area, United Kingdom

What's the opportunity? · Enjoy the challenge of working in a fast paced multinational? Have experience working with, analysing and understanding data in order to provide insights? · One of the world's biggest brands, renowned for connecting professionals all over the globe, is l ...
Customer Success Analyst

3 weeks ago

Radar Camden Area, United Kingdom

At Radar, we're harnessing the power of AI and Data Science to boost profitability for recruiters by optimising their processes and revealing relevant candidates in their CRM databases with no prompting. We're on the lookout for an enthusiastic Customer Success Analyst with a fre ...
Marketing Analyst

3 weeks ago

Harnham London, United Kingdom

**Marketing Analyst** · **£30,000 - £50,000** · **LONDON** · This is an exciting opportunity for a Marketing Analyst to join an innovative marketing agency · **THE COMPANY** · This company is a leading data-driven marketing agency, working with a host of industry-leading clients. ...

Customer Success Analyst - London, United Kingdom - Atominvest Software

Description

Client Success Analyst