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Coventry

    GP Surgery Receptionist/Administrator - Coventry, United Kingdom - Wood End Health Centre

    Wood End Health Centre
    Wood End Health Centre Coventry, United Kingdom

    Found in: Talent UK C2 - 6 days ago

    Default job background
    Permanent
    Description

    Job summary

    Wood End Health Centre are looking for two less than full time receptionist/administrators to join our friendly, forward thinking team.

    The job role will include welcoming patients, receiving telephone calls, maintaining and updating confidential records via computerised systems and general administrative work that is associated with the day to day running of the practice.

    Applications via NHS jobs or via Covering letter and CV sent to

    Closing date 26th April 2024. This may be brought forward once sufficient applications are received so early applications are encouraged.

    Main duties of the job

  • Act as the central point of contact for patients
  • Answering the telephone and booking appointments on the EMIS clinical system
  • Use appropriate care navigation skills to signpost patients to the appropriate healthcare professional or service
  • Dealing with all general enquiries received by the practice, messages from patients, clinicians and external bodies and taking appropriate action
  • General administration tasks to support the GP's and the smooth running of the practice
  • Registering new patients in a timely manner
  • Processing electronic and online prescription requests
  • Opening incoming mail and ensuring that all correspondence is scanned and attached to patients computer records as per practice policies
  • To have a thorough knowledge of all practice policies and procedures and work in accordance of written protocols
  • Assist with providing cover for other Reception team members if required for sickness and annual leave
  • Ensuring the building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated
  • To maintain patient confidentiality at all times
  • To assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy
  • To participate and engage in any training programme implemented by the practice as part of this employment including annual performance review and ongoing professional development

    • About us

    We are a busy, urban GP Surgery in Wood End in Coventry. With a growing list size of over 8100 patients, we are dedicated to delivering high quality healthcare for our community. We are looking for two friendly, hard working individuals, to join our current team of 7 receptionists. In return we offer a friendly and supportive working environment.

    Job description

    Job responsibilities

    We are looking for GP receptionists/administrators to join our team to assist in the smooth running of the practice in a friendly, caring and efficient manner.

    The job role will include welcoming patients, receiving telephone calls, maintaining and updating confidential records via computerised systems and general administrative work that is associated with the day to day running of the practice.

    Candidates should have experience working with the public and NHS experience would be an advantage, but is not essential.

    Candidates should have excellent communication skills, be approachable and able to work as part of a team. They should be proactive and able to use their initiative.

    Candidates should be computer literate and be willing to undertake relevant training in order to improve their skills as required.

    Working hours 20+ hours per week.

    Duties and responsibilities of the role include:

  • To act as the central point of contact for patients
  • To answer the telephone and book appointments on the EMIS clinical system
  • Utilise appropriate care navigation skills to signpost patients to the appropriate healthcare professional or service
  • Deal with all general enquiries received by the practice, messages from patients, clinicians and external bodies and taking appropriate action
  • General administration tasks to support the GP's and the smooth running of the practice
  • Register new patients in a timely manner
  • Process electronic and online prescription requests
  • Open incoming mail and ensure that all correspondence is scanned and attached to patients computer records as per practice policies
  • To have a thorough knowledge of all practice policies and procedures and work in accordance of these
  • To assist with providing cover for other Reception team members if required for sickness and annual leave
  • Ensuring the building/premises are secure at the end of the day and ensure, internal lights off and alarm activated
  • To maintain patient confidentiality at all times
  • To assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy
  • To participate and engage in any training programme implemented by the practice as part of this employment including annual performance review and ongoing professional development

    • Applications via NHS jobs or via Covering Letter and CV sent to

    Closing date 26th April 2024. This may be brought forward once sufficient applications are received so early applications are encouraged.

    Person Specification

    Qualifications

    Essential

  • GCSE (or equivalent) English and Maths - C or above.
  • Must have good PC skills and be able to use basic Word, Excel, and e-mail.
  • Excellent communication skills, both verbal and written.

    • Desirable

  • Previous experience of working in a GP practice is desirable but not essential as full training will be given.
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