IT Solutions Technician Apprenticeship - Teddington, United Kingdom - NPL

NPL Teddington, United Kingdom

Found in: Talent UK C2 - 3 days ago

Apprentice

Description

Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. Information Technology underpins everything here. At NPL, we touch ordinary lives in extraordinary ways and you could too.

In this work-based training programme you'll work towards a Level 3 apprenticeship as an IT Solutions Technician.

Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL's IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You'll also be offered training to improve your communication skills, time management, team working and presentation skills.

As a IT Solutions Technician Apprentice, you will gain experience in:

IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting

What we can offer you:

A comprehensive programme designed to provide a solid foundation in IT Solutions.
Mentoring from seasoned professionals who are passionate about sharing their expertise.
Personal and professional growth opportunities, continuous learning and development.
Soft skills development training – you will have an opportunity to improve your communication skills, time management, team working and presentation skills.
Richmond upon Thames College will provide training via off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

About the process:

Submit your CV with a cover letter, explaining what attracts you to NPL's IT Solutions Technician Apprenticeship by the closing date
Shortlisted candidates will be invited to an interview including a presentation task, followed by an assessment day, held at our Teddington site.
Programme start date September 2024.

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