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    IT Helpdesk Technician Apprenticeship - England, United Kingdom - PRIMARY GOAL LTD

    PRIMARY GOAL LTD
    PRIMARY GOAL LTD England, United Kingdom

    2 weeks ago

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    Description
    IT Technician Apprentice Level 3
    You don't need to go to university to kickstart your career
    Do you want to be earning whilst you are learning and keeping up to date with the latest technology?

    By choosing Primary Goal as your training provider not only will you be earning whilst you're learning you will also be keeping up to date with the latest technology.

    At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship.

    By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

    We are recruiting on behalf of Our Lady of the Magnificat Multi-Academy Company who have 17 schools across Warwickshire and Worcestershire, all part of the Diocese of Birmingham.

    They aim to create new ways of working as people from across different schools with unique skills and a wide range of experiences come together to provide the highest quality of education for every young person they serve.

    They are committed to continuously developing their staff and provide opportunities for professional development and growth.

    This is a great opportunity for someone looking to start their career in IT with a respected and established business.

    Willingness to travel to other sites
    Flexible, hardworking, punctual, and reliable
    The ability to quickly transfer skills to new pieces of software and hardware.
    Level 2 Functional Skills English and Maths or equivalent Grade C/4 or above
    Ongoing professional development
    A competitive apprenticeship salary £10.37 hours per week for 52 weeks per year (full time)


    Apprenticeship Duration:


    An IT Apprentice is not expected to have undergone any formal training or hold qualifications for this role but some informal learning relevant to the role is desirable.

    Study towards and achieve the Information Communications Technician Apprenticeship standard
    Provide technical support to users both internal and external through a range of communication channels
    Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
    Address IT issues by prioritising in line with the priority criteria as defined by the organisation
    To provide first and second line IT and AV support services to end-users
    Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers.

    Manage (create, amend, delete and report) user accounts on all education systems including m365, Active Directory and other learning and administrative school systems.

    Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day.

    Assist with the deployment of computers, including mobile devices to end-users
    Provide administrative and project implementation support.
    Maintain the IT asset and configuration management databases.
    To provide instruction to end-users in the use of end-user IT and AV facilities and services
    To maintain personal and professional development to meet the changing demands of the post, participating in appropriate activities
    To adhere to the MAC and School's policies
    The training you'll be provided with:
    Level 3 Information Communications Technician apprenticeship standard
    Training for all pathways of your IT career (support technician, network technician, digital communications technician)
    Access to uCertify training platform; e-learning training materials
    Bi-weekly virtual classroom training on the CompTIA vendor qualifications
    Primary Goal Support desk for technical support

    You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support.

    Our apprentices love being able to help each other

    As a Primary Goalapprentice you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

    Where a Primary Goal apprenticeship can take you:
    On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

    Disability Confident:

    Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview.

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