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    ServiceNow Consultant - United Kingdom - Leoni AG

    Leoni AG
    Leoni AG United Kingdom

    2 weeks ago

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    Description

    Job Description - ServiceNow Consultant (m/f/d) (CLU00004G)

    LEONI – we are a global provider of products, solutions and services for energy and data management in the automotive industry. Our value chain ranges from standardized cables and special cables to highly complex wiring systems and related components. We support our customers as an innovation partner and solution provider with distinctive development and system expertise. Our group of companies has around people in 27 countries and generated consolidated sales of EUR 5.1 billion EUR in 2022.
    We combine tradition with progress since the 16th century, and we are looking for you to write with us the next chapter in this success story.

    Year after year with LEONI

    ServiceNow Consultant (m/f/d) RO-CJ-Cluj-Napoca - CLU00004G

    ServiceNow Consultant
    We are seeking a skilled ServiceNow Consultant to join our dynamic team. In this role, you will collaborate closely with key project stakeholders to capture and translate business and user requirements into actionable solutions. Additionally, you will work hand-in-hand with our Platform Support Team to ensure seamless development, testing, and delivery of requirements, aligning with project specifications and organizational goals. If you thrive in a fast-paced environment and possess a knack for problem-solving, we invite you to apply and become an integral part of our team.


    • Represent the project stakeholders throughout planning, development, and release processes

    • Manage the relationship with project stakeholders to identify, model, and document business, process, and data requirements

    • Work with the Platform Support Team to develop release estimates

    • Assist the Platform Support Team in understanding business and test requirements

    • Translate the technical complexities to project stakeholders, ensuring understanding of design decisions

    • Develop and modify ServiceNow Workflows, UI Components etc.

    • Perform system and integration testing with sample and live data Monitor Health usage and overall compliance of the application

    • Manage and resolve 3rd level incidents against ServiceNow applications

    • Perform routine maintenance to include performance monitoring and error identification/ remediation

    • Manage Update Set creation and migration

    • Schedule and verify instance clones

    • Lead ServiceNow releases upgrade planning and execution

    • Manage Instance Security, User/Group Access/Access Control Lists


    • At least 5 years of IT support and service delivery experience

    • Strong skills in the use of Service Management tools

    • Ability to manage professional relationships and build consensus among competing stakeholders
    Recommended trainings:

    • ServiceNow Foundations eLearning Course (six self-paced, online modules)

    • ServiceNow System Administration

    • ServiceNow Advanced System Administration

    • Knowledge of ITIL framework required

    • ITIL V3 certification strongly preferred

    The ideal candidate will be willing to travel internationally when necessary, collaborate globally with support teams, show a willingness to learn, and have a positive and flexible attitude.

    Next steps?
    Apply online. We are looking forward to meeting you.

    LEONI Cluj Napoca
    Sorina Baco, Human Resources Department,

    People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.
    LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.

    #J-18808-Ljbffr
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