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    Quality Adviser - London, United Kingdom - HERMES

    HERMES
    HERMES London, United Kingdom

    2 weeks ago

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    Description

    This department will work in close collaboration with the European E-Commerce entity which is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores.

    Within the e-Retail Department, you will be part of the front office teams initially made up of 4 client service enthusiasts whose aim is to manage the relationship of our UK and Irish customers.

    Follow-up on all interactions with our UK and Irish customers by telephone, e-mail, and chat, advising them and developing sales.

    Ensure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service.

    Works closely with the retail stores building strong relations and a close collaboration
    Keen on tailor-made solutions, you have strong interpersonal skills, and excellent oral and writing skills in English.

    Assertive, you have a capacity of analysis, autonomy, very good stress (dispute resolution) management skills, and a sharp sense of priorities.

    You show agility with office tools.
    Experience in dealing directly with a demanding and international clientele would be an asset.
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