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    Customer Experience Assistant - London, United Kingdom - Attewell Ltd

    Attewell Ltd
    Attewell Ltd London, United Kingdom

    3 days ago

    Default job background
    Part time
    Description
    Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex.

    We have a prestigious and demanding customer base, and we are now looking to recruit a Customer Service Representative to support our Customer Service department (either on a FTE or temporary basis) to deliver excellent on-time delivery performance and delight our customers.

    We value diversity highly at Attewell, and we're able to offer an attractive and flexible package of working patterns to cater for people from a wide range of backgrounds and personal circumstances.

    Role Profile

    Reporting to the Customer Service Executive, the Customer Service Representative will be responsible for the processing of customer Purchase Orders, proactively managing customer orderbooks and managing customer portals.

    This role involves liaising across departments for orderbook updates and working closely with the customer service team.
    Key Responsibilities
    Carrying out full contract reviews on all customers orders
    Processing customers' orders, ensuring the correct information is updated onto the internal SAP system
    Proactively managing customers queries and internal queries / reports
    Regularly monitoring customers' orders, providing regular updates to the customer and actively managing internal stakeholders to deliver for the customer
    Downloading and acknowledging customer Purchase Orders via their portals
    Supporting the Customer Service Executive with improvement projects as we continue to optimise how we operate
    Key Experiences & Characteristics
    Positive and proactive approach
    Excellent communication skills, hardworking and flexible
    Able to work under pressure and in a busy environment â excited by a challenge
    Keen attention to detail and accuracy
    Individual must be able to work on their own and as part of a team

    Qualifications and Experience Levels:
    Previous experience in a customer service/admin/sales/office environment
    Computer literate, with a good level of Excel skills/abilities
    Experience and knowledge of SAP preferred
    Working hours
    This is a full-time role working 37.5 hours per week. Monday â Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
    ~ Attractive salary dependant on experience
    ~23 days annual leave, plus paid bank holidays
    ~ A flexible, supportive work environment with a diverse team
    ~ Group Critical Health Insurance
    ~ Group Death in Service
    ~ Eligible for bonus based on company performance

    #J-18808-Ljbffr
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