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    Desktop Support Engineer/ Remote Support - Edinburgh, United Kingdom - Dexcom

    Dexcom
    Dexcom Edinburgh, United Kingdom

    2 weeks ago

    Default job background
    Description

    DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes.

    The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes.

    Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes.

    Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.


    Sponsorship is not available for this role

    This position will have responsibility for ensuring the smooth operation, maintenance and optimisation of computer systems within the region and as part of the wider IT function globally.

    We are a relatively small EMEA based team but form part of a much larger IT team that spans multiple locations across the world.

    Candidates must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of Active Directory, Group Polices, Powershell, LDAP, Microsoft MECM or other similar tools.

    Provide subject matter expertise in enterprise IT systems MECM, JAMF platforms in a complex and predominantly Windows 10/11 environment, with some Apple IOS devices.

    Configuration, support, administration and monitoring of the following:
    Microsoft Infrastructure - AD, Access & Security (GPOs, File & Print)
    Desktop support - Primarily Windows 10/11 with some Apple
    Server Hardware & Operating Systems (Dell, Windows)
    Networking - Good basic understanding required of TCP/IP, Cisco Routing/Switching/WiFi
    Ensure standardization and compliance with company policies and procedures across all desktop systems
    Deliver action plans to your Manager on how performance standards will be met.
    Troubleshoot hardware and software issues, diagnose problems, and implement solutions to resolve them in a timely manner.
    Utilise various sources of data to analyse, suggest opportunities for process improvements & implement system changes throughout team.
    Maintaining robust records on lifecycle management including asset management, inventory control and so on that will stand up to ISO27001 audit
    Plans for intermediate and long-term department needs, computer systems, training, facilities and supplies.
    Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
    Accurately documents and communicates instances of system failures, repairs, installations, or changes.

    Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement.

    Implement, communicate and interprets new and existing policies and procedure to staff members.

    Relevant work experience including but not limited to hands-on hardware troubleshooting experience; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware.

    Solid experience of working with windows imaging technologies, Microsoft System Centre/MECM
    Solid experience of working with Microsoft Intune
    Deep understanding of an ITIL compliant environment, and some experience of Servicenow for all aspects of this.
    Basic to intermediate knowledge in TCP/IP networking, Wi-Fi, and server-client relationships
    Fluency in English, both written and oral communication.
    Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence
    Shows aptitude, initiative and follow through, and has strong project management skills.

    Typically requires a bachelor's degree and a minimum of 5 years of related experience at the level of senior technician or engineer.

    Computer related qualifications and certifications will be viewed favorably, especially in SCCM and related disciplines
    Proficiency in other European languages is desirable but not essential.


    Travel Required:
    ~Learn about our brave #dexcomwarriors community.
    Access to career development through in-house learning programs and/or qualified tuition reimbursement.
    An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
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