Sales and Customer Relationship Support Agent - Smethwick, United Kingdom - DPD Group UK

DPD Group UK Smethwick, United Kingdom

1 week ago

Full time

Description

Job Description

Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team. This role will be based from our Head Office in Smethwick.

As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee's ensuring all enquiries are dealt with professionally and in a time efficient manner.

Your key accountabilities will include;

Dealing with inbound customer calls & emails professionally and efficiently within agreed SLA's
Issuing customer price requests and advising on relevant customs information
Dealing with new customer account queries and entering new sales leads into Salesforce
Actioning new account paperwork
Processing quote amendments
Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee's and external customers, responding to their enquiries efficiently and professionally
Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
Creating and maintaining customer logins for MyDPD shipping platform
Dealing with customer stationery requests, checking required volumes in Analytics

Qualifications

About You

As the successful candidate your CV will clearly demonstrate that you have developed strong all round administrative and customer support experience ideally gained within a sales or similar environment.

Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.

Your strong organisational, customer service and computer literacy skills will be fully utilised in this role. Alongside these you will need to have;

Be computer literate with the ability to use Microsoft and G Suite packages, Salesforce is desirable
You will have strong communication skills both verbally and written coupled alongside a confident telephone manner
Experience of handling high volumes of customer interactions
High attention to detail and ability to produce quality work and manage your time effectively
Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...

Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Free onsite car parking for all employees
Health Kiosks visiting every location
Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
Milestone Days off to celebrate with your family and friends
Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you Apply today.

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