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    Business Performance Administrator - United Kingdom - Fastned

    Fastned
    Fastned United Kingdom

    6 days ago

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    Description

    Fastned is a pioneer in a completely new industry so together with the team you will be creating innovative solutions to drive the business forward.

    The role offers flexibility regarding its location, with the option to be based either in London or Middlesbrough, requiring occasional travel to each office each month.

    You will be part of the broader Network Operations team responsible for ensuring we provide the best charging experience to our customers and overseeing our network of chargers in all 8 countries where we operate while cooperating closely with your local colleagues.

    We provide you with the freedom to initiate and lead, and encourage you to bridge the gap between central decision-making and local implementation.

    Together, we work to continuously improve our station performance and customer experience.

    In this position, you will balance the need for local optimisation with adherence to the standards defined by the central teams in Amsterdam while ensuring we comply with local regulations.

    You will work jointly with local and central leadership to optimise the charging experience for our customers within your market.


    Regulatory Compliance :
    Stay updated with local regulations, assess their impact on our charging network and implement appropriate actions to ensure we comply


    Project Coordination :
    Oversee and execute projects related to station improvements, ensuring seamless implementation and cross-team collaboration. Projects may involve station amenities, rollout of payment terminals, cleaning and winter service strategy, etc.

    Performance optimization :
    Monitor UK&I network performance metrics and collaborate with local and central stakeholders to optimise them.

    Manage and cultivate strong and reliable relationships with key external partners, such as tendering authorities, landowners and subcontractors and be their main operational point of contact.


    Competitive Analysis :
    Stay informed about local competitors, providing insights that can be factored into Fastned's strategy development.
    This may involve tasks such as assisting in the setup of local energy contracts or data brokers.
    You thrive in taking ownership of the operational aspects of our business to help create best-in-class user experiences. The ideal candidate has exceptional project management skills and a knack for aligning diverse stakeholders across various domains.

    You excel in creating processes and structures, and are capable of identifying and validating new opportunities through a data-driven approach.

    You have 3-5 years of operations or related experience with a proven track record of delivering key projects
    You have strong implementation skills and experience designing efficient processes
    You are structured, thorough and able to convey your ideas clearly both verbally and in writing
    You are proficient in using Google Sheets or similar tools for data management and analysis
    You have experience with querying and analysing data using SQL or are willing to learn
    You have a driving licence and are allowed to drive a car in the UK
    You are fluent in English with other European languages a plus
    Join us in building a better future

    We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place.

    A training and development budget of £2.600 per year per employee, because development and training are important to us and our sector offers endless opportunities;
    Full access to our electric vehicle fleet with all charging expenses covered;
    Daily vegetarian lunches, snacks & drinks provided at our office locations;
    The opportunity to work from our other European offices with reimbursement for work-related travel expenses;
    Other perks include flexible working hours and the working gear of your choice.
    A first video call with one of our recruiters to find out more about Fastned & our company culture;
    A video interview with the Head of Network Operation to deep dive into the role;
    An online case study interview with Head of Network Operations and a team member of the Central Network Operations team;
    An in-person interview in our London office with our Country Manager for UK&I and team members.
    Fastned stands for equity and inclusion.

    We welcome applications from people of all backgrounds, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.

    #
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