Jobs

    Junior Technical Support Engineer - London Area, United Kingdom - Selby Jennings

    Selby Jennings
    Selby Jennings London Area, United Kingdom

    1 week ago

    Default job background
    Accounting / Finance
    Description

    A global quantitative and systematic investment manager is seeking a Level 1 Technical Support specialist to join its team. The role involves managing technical issues and requests related to data systems, serving as the initial point of contact for internal users.

    Responsibilities include:

    • Receiving and logging tickets via a ticket management system
    • Sorting and classifying tickets based on urgency, type (data requests, bugs, new features), and complexity
    • Redirecting tickets to appropriate specialised teams for resolution
    • Providing initial responses and basic troubleshooting solutions according to established procedures
    • Monitoring ticket progress and ensuring timely resolution to maintain user satisfaction
    • Participating in updating internal knowledge bases and documentation
    • Gradually increasing technical and operational knowledge for more independent issue management
    • Collaborating with research and trading teams to understand data needs and technical challenges

    Qualifications:

    • Rigorous and organised work approach
    • Excellent written and oral communication skills
    • Prior experience in technical support preferred
    • Basic knowledge of ticket management systems Jira
    • Ability to work effectively within a multidisciplinary team
    • Interest in the financial sector and willingness to learn industry-specific technical concepts preferred
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