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Nuneaton

    Manager Operations Support - Nuneaton, United Kingdom - LiveU

    LiveU
    LiveU Nuneaton, United Kingdom

    1 week ago

    Default job background
    Description

    AboutLiveU

    Come and join theworld s leading provider of live IP video solutions. LiveU spatented cellular bonding technology is used by the world s topbroadcasters (e.g. AP BBC CBS CNN & Sky News) and leadingsports organizations (e.g. FIA World Rally Championship NBA LaLiga23). LiveU offers a complete range of portable devices for livevideo coverage together with cloudbased management and videodistribution solutions.

    LiveU is the pioneer ofbonded cellular technology that allows storytellers to share theircontent with their audiences from wherever and whenever the storyis. As the market leader our customers include nearly all of thebiggest and best storytellers across news sports entertainment anddigital as well as communicators in fields as diverse as ProAVmarkets like Houses of Worship Public Safety Education NonProfitandCorporate

    PositionSummary:

    LiveU islooking for a dynamic and energetic individual to manage ourOperations Support team. The Operations support team is a sharedservices team supporting LiveU s global operations. The teamsupports various ERP transactions as well as day to day managementof product delivery returns and administration of SIMs. Thisexciting position will liaise with internal functions includingsales customer support order management andoperations.

    Responsibilities:

    • Manageinternal and contract resources to deliver 24/7/365 support ofoperations functions
    • Primary owner ofrelationship with offshore agencies used to provide contractresources
    • Continuously improve the process andrigor for customer service set KPIs and measureperformance
    • Responsible for hiring training andmanaging relevant departmental personnel that perform the followingdepartmental functions
    • Partnering with thesupply chain logistics team to complete ERP systemtransactions
    • Partnering with our customersupport team to issue RMA s (Return Material Authorizations) tocustomers and coordinate shipment of replacementmaterial
    • Coordinating customer returns fromproduct rental RMA and Demo
    • Supporting theprovisioning of LiveU s mobile lines including activation of newlines and making changes to line features based on customerorders.
    • Provide support to customersdistributors and internal sales employees regarding inquiries ofproduct availability and order statuses
    • Developand implement training programs and new processes to ensure aneverimproving customer experience
    • Handlingescalations and working with operations order management and salesteams to prioritize orders including review reschedule andacknowledgment data and work with operations to review root causeand correctiveactions

    Requirements :

    • A Bachelor sdegree or equivalent education and experience with a minimum of 5years experience in customer service order management or othercustomer facing operations roles.
    • Excellentwritten and oral communicationsskills
    • Experience managing ateam
    • Proficiency with MicrosoftOffice
    • Previous ERP and CRM experiencerequired
    • Availability for a fastpaced globalrole working with multiple timezones

    Whyyou should join us

    The missionLiveU democratizes storytelling we reduce the complexity theconstraints and the cost of remote video transmission meaning morepeople can share their story from more places more of the time.

    The technology LiveU invented the coretechnology acting as a true disruptor. Now as the establishedmarket leader LiveU continues to invest in peerless products andinnovations that our customers really love.

    The people our family arepioneers they take personal risks theydare to be different and they are passionate about what they do.Our people like our products arereliable they pride themselves onmeeting expectations pragmatically pushing forward andcollaborating together to get good work done. And our people areopen curious about new ways of workingdeveloping learning and transforming. We are diverse inclusive andwelcoming honesty and integrity are table stakes.

    Our people are PROsfun loving but professional. If you are a demand generationspecialist looking to make a real impact we ve saved you a spotcome and join us.

    Remote Work:

    Yes

    Employment Type :

    None

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