Jobs
>
Customer Service Advisor
>
Chester

    Customer Service Advisor - Chester, United Kingdom - Specialist Motor Finance

    Specialist Motor Finance
    Specialist Motor Finance Chester, United Kingdom

    17 hours ago

    Default job background
    Full time Customer Service / Support
    Description

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm

    Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

    Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.

    About the roleCustomer Services is the main point of contact for the SMFL customers. Our Customer Service Advisors deliver and exceptional customer service, both through inbound and outbound call & email activity. In addition to general and varied customer requests the customer service team also have several administrative functions within the team and provide support of other departments within the business which involves supporting the Customer Financial support team when needed and a triage support for the resolutions team.The role itself is fast paced and very varied so you won't be bored
    Key responsibilities
    • Answering inbound customer services calls within agreed service levels relating to general enquiries
    • Liaising with insurance companies in relation to payment for motor accident insurance claims
    • Discussing, and administering customers entering and managing IVA's – from time to time speaking with insolvency practitioners.
    • Providing exceptional customer service onall interactions ensuring the customer needs and outcomes are at the heart of all activity
    • Understand and carry out day to day duties in line with regulatory expectations such as CONC7, Consumer Duty, GDPR
    • Ensure that the quality of work produced in writing or by telephone meet the standards of our internal Quality Assurance rigor / expectations.
    • Process Subject Access Requests within the regulatory timescales.
    • Calculating settlement figure requests.
    • Provide peak time support where needed to the Customer Financial Support Team (collections)
    • Support the customer resolutions team with complaint tirage calls where needed.
    • Update/amend customer details as and when necessary.
    • Complete payment due date changes upon request.
    • Ensure customer queries are resolved at as a first point of contact or referred efficiently.
    • Ensure accurate, timely information is transmitted to our customers.
    • Dispatch statements of account to customers.
    • Demonstrate the company Vision and Values.
    • Provide additional resource to the Pay-out teams as and where necessary to include taking telephone queries.
    • Identify and raise department risks where necessary.
    • Complete additional reasonable ad hoc duties as determined by management.

    Candidate requirements

    Knowledge:

    • ·Knowledge of the SMFL business including the customer journey and all related processes.
    • ·Knowledge of discontinued business products.
    Skills:
    • Working knowledge of Microsoft Office applications and company systems including Pan Credit, Traffic, Fiscal, Complaints database and Collections systems.
    • Ability to address multiple demands without losing focus.
    • Experience of working to tight deadlines in a department with multiply functions would be an advantage.
    • Excellent telephony skills.
    • Excellent communication skills and interpersonal skills.
    • The ability to understand and analyse management reports.
    • Personal drive and self-motivation.

    The successful candidate will always required to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance.

    These rules include:

    ·You must act with integrity.

    ·You must act with due skill, care and diligence.

    ·You must be open and cooperative with the FCA, the PRA and other regulators.

    ·You must pay due regards to the interests of customers and treat them fairly.

    ·You must observe proper standards of market conduct.

    ·You must act to deliver good outcomes for retail customers.

    Employee benefits

    • Pension scheme - up to 8%
    • 26 days holiday + bank holiday (option to buy an additional 5 days)
    • Employee referral programme
    • Perks at Work
    • Above and Beyond awards
    • Income protection scheme
    • Employee of the Year
    • Long Service awards
    • Discretionary annual bonus
    • Life assurance
    • Discounted gym membership
    • Flexible working
    • Training and exam sponsorship
    • Employee assistance programme
    • Paid volunteer days
    • Social events
    Interested? Apply today to find out more
  • Sytner Group

    Service Advisor

    4 days ago

    Sytner Group Chester, United Kingdom

    **About the role** · We have an excellent opportunity available for a motivated and experienced Service Advisor to join our team at Porsche Chester. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the works ...

  • Bailey Employment Services Ltd

    Customer Service Advisor

    3 days ago

    Bailey Employment Services Ltd Chester, United Kingdom

    Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Chester. · Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currentl ...

  • The Solution Automotive Recruitment

    Service Advisor Ja1249

    4 days ago

    The Solution Automotive Recruitment Chester, United Kingdom

    **Service Advisor - Chester** · Service Advisor · Basic - 28k · OTE - 35k uncapped (£15 per service plan sold) · Mon - Fri - 8.00am - 6.00pm · Sat - 8.30am pm (1 in 4) · Due to expansion and demand our client is looking to add some Service Advisors to the existing team at their p ...

  • Bailey Employment Services Ltd

    Customer Service Advisor

    1 week ago

    Bailey Employment Services Ltd Chester, United Kingdom

    Bailey Employment Services are currently recruiting for Lloyds Banking Group in Chester. · Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthus ...

  • Bailey Employment Services Ltd

    Customer Service Advisor

    4 days ago

    Bailey Employment Services Ltd Chester, United Kingdom

    Bailey Employment Services are currently recruiting for Customer Service Advisors for Lloyds Banking Group in Chester. · Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currentl ...

  • Bailey Employment Services Ltd

    Customer Service Advisor

    4 days ago

    Bailey Employment Services Ltd Chester, United Kingdom

    Bailey Employment Services are currently recruiting for Lloyds Banking Group in Chester. · Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthus ...

  • Student Roost

    Customer Service Advisor

    3 days ago

    Student Roost Chester, United Kingdom

    · Hours: 24 hours per week · **Salary**: £14,476.60 · Working at Student Roost provides you with exciting opportunities to evolve and get the best head start working within student accommodation. If you think now is the time for a brand-new adventure, then this is the job for yo ...

  • Bank of America

    Treasury Servicing Advisor

    5 days ago

    Bank of America Chester, United Kingdom

    **Job Title: Treasury Service Advisor** · **Corporate Title: Up to Assistant Vice President** · **Location: Chester** · **Company Overview**: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Respons ...

  • Student Roost

    Customer Service Advisor

    3 days ago

    Student Roost Chester, United Kingdom Part time

    **Customer Service Advisor** · **16 hours per week - working 2 days out of 7** · We are Tramways, Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 ...

  • StepChange Debt Charity

    Customer Services Advisor

    4 days ago

    StepChange Debt Charity Chester, United Kingdom

    This role is known internally as "Debt Advisor". · Do you want fulfilling and rewarding work that will positively change lives? · We're looking for someone who can demonstrate empathy, great communications skills, and a non-judgemental approach to join our Operations team as a de ...

  • Student Roost

    Customer Service Advisor

    1 week ago

    Student Roost Chester, United Kingdom Full time

    **Customer Service Advisor required** · We're Student Roost. An owner and operator of purpose-built student accommodation across the UK. Were not quite the new kids on the block, having already created a portfolio of over 19,000 beds and ambition to increase that further in the n ...

  • Specialist Motor Finance Limited

    Customer Service Advisor

    6 days ago

    Specialist Motor Finance Limited Chester, United Kingdom

    **Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm** · Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers. · **About the role** · In addition ...

  • Adapt Recruitment

    Customer Services Advisor

    1 week ago

    Adapt Recruitment Chester, United Kingdom

    Our client based on the outskirts of Chester are looking to add a Customer Services Advisor to their team on a permanent basis. · **Key Duties**: · - To deal with day-to-day customer queries · - To respond to secure messaging in a prompt and professional manner. · - To receive an ...

  • Collegiate AC Ltd

    Customer Service Advisor

    1 day ago

    Collegiate AC Ltd Chester, United Kingdom Part time

    **Working Hours**: · Monday 6pm-8pm · Friday 5pm-8pm · Saturday 9am-5.30pm · Sunday 9am-5.30pm · **About Collegiate** · Collegiate AC is the UK's leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in ...

  • Page Personnel

    Customer Service Advisor

    3 days ago

    Page Personnel Chester, United Kingdom

    Immediate start · - Join a fast growing business that is expanding their customer service team · **About Our Client**: · Page Personnel are currently recruiting for a growing financial services company. This is an excellent opportunity for someone who has previous experience in c ...

  • Proximo

    Customer Service Advisor

    4 days ago

    Proximo Chester, United Kingdom

    Here at CVS we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service. · Our values are at the HEART of everythin ...

  • Collegiate AC Ltd

    Customer Service Advisor

    6 days ago

    Collegiate AC Ltd Chester, United Kingdom Part time

    **Working Hours**: · This role is based on 20 hours per week: · Monday 6pm-8pm · Friday 5pm-8pm · Saturday 9am-5.30pm · Sunday 9am-5.30pm · **About Collegiate** · Collegiate AC Ltd is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across ...

  • Collegiate

    Customer Service Advisor

    6 days ago

    Collegiate Chester, United Kingdom Part time

    **Working Hours**: · This role is based on 17 hours per week: · Saturday 9am-5.30pm · Sunday 9am-5.30pm · **About Collegiate** · Collegiate AC Ltd is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK. We work closely with our ...

  • Pontoon

    Customer Service Advisor

    4 days ago

    Pontoon Chester, United Kingdom

    **Customer Service Representative** · **Chester, full time in office** · **3 months** · **£32,700 - £34,850 per annum DOE** · My high-profile banking client are recruiting for a Customer Service Representative to work in their Chester office. You will be responsible for answering ...

  • Collegiate AC Ltd

    Customer Service Advisor

    1 week ago

    Collegiate AC Ltd Chester, United Kingdom

    **Working Hours**: · Monday - Friday 8.30am - 5.00pm · **About Collegiate** · Collegiate AC is the UK's leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in lea ...