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    Front Office - Edinburgh, United Kingdom - Motel One

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    Full time
    Description
    Job Description

    From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You coordinate and lead the Front Office & Reservations department, and also take care of:

    • Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
    • Producing duty rosters and holiday schedules
    • Monitoring costs and the accommodation revenue budget
    • Implementing and maintaining the internal Motel One quality management system
    • Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff
    Qualifications

    Do you have a great personality and excellent hosting skills? Then you will fit in here Because these are our priority. You will also:

    • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
    • Enjoy developing employees – management experience is beneficial
    • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
    • Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
    • Be a team player and willing to provide assistance across departments – we achieve our results together


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