- 24/7/365 Team - So required to work Shift based work that includes Nights and weekends (Night shifts are approximately 25% of the time)
- Initial few weeks/months 9am - 5pm (Mon - Fri)
- Shifts may look like (not confirmed): 7.30am - 4pm, 3.30pm am, 11.30pm - 08:00am
- Either Sun to Thu, Tue to Sat or Fri to Tue
- SC Clearance - ideally someone already have a valid UK SC clearance, otherwise someone who is SC Eligible (Minimum 5 years Resident in the UK)
- Work from Home - Occasional Client Site Visit in Exeter (Candidates who are commutable distance to Exeter or willing to relocate are preferred)
- Primarily an Azure Support/administration Role with some DevOps work
- Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work)
- Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc
- Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert-trend identification, Intune, Usr/Device Management, and DevOps backlog work
- Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana
- Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs)
- Demonstrate ownership of incident tracking, triage, mitigation, and resolution
- Initiate process changes designed to improve efficiency
- Partner with peers within the organisation to improve tools, processes and customer support
- Be responsible for achieving agreed SLA / OLA / KPI targets
- Managing/Operating/Troubleshooting experience in Azure using Azure
- Management Technologies (Azure Monitor, Log Analytics, Monitoring Agents, Kusto Query Language, ARM template, Azure Policies, IaC and deployment models
- Infrastructure as code experience (highly desirable)
- Windows Server support experience - experience managing, troubleshooting and problem-solving
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Senior Cloud Engineer - Exeter, United Kingdom - Cognizant
Description
What will the project involve?
Supercomputing services hosted within Azure
Location & other requirements:
Key points:
In this Senior Cloud Engineer role, you will debug and diagnose platform issues for individual customer services running on Microsoft Azure Cloud Platform. You will also diagnose platform faults resulting in service disruption for customer services deployed on the company's cloud platform. Please note, this position requires a 24x7 on-call customer operations by engineers with specific knowledge about customer workloads including application, solution architecture and customer processes, etc.
In your first few weeks in this Senior Cloud Engineer role, you can expect to:
To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include:
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
