- Managing end to end claims process regardless of size (also managing the larger, more complex or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims)
- Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines
- Collaborate closely with internal departments and external vendors and other stakeholders to ensure timely and efficient resolution of claims
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports, reduce claim frequency and improve overall claims management processes
- Provide leadership, guidance and mentoring to the claims handler and other junior team members to foster a culture of excellence and accountability and continuous improvement
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance the customer satisfaction and loyalty
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions
- Prepare and present reports & presentations, highlighting key performance indicators
- Visit clients in the event of a loss, to investigate the surrounding circumstances and build a robust claim to that brings a swift, favourable conclusion
- Negotiating with insurers to obtain the best possible settle terms under the terms of the policy
- Act as an advocate of the claims function and settlements
- Strong understanding of insurance policies, coverage types, and claims procedures (essential)
- Brokerage experience (essential)
- Strong client relationship management experience (essential)
- Understands general and legal principles of insurance.
- Understands the relevant regulatory and legal frameworks.
- Excellent analytical, problem-solving skills and decision making skills (essential)
- Outstanding communication, negotiation, and interpersonal skills (essential)
- Customer focused approach (essential)
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment
- Confident, assertive and resilient under pressure
- Able to provide constructive feedback, coaching, mentoring to support the professional growth of junior teams members (essential)
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential)
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- CII & CILA (desirable).
- BDMA certificate – (British Damage Management Associate)
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Claims Executive - Birmingham, United Kingdom - Howden Group Holdings
Description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do – it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden, Corporate & Commercial are on the hunt for a Claims Executive who will join an established Claims team and be responsible for delivering a high quality and efficient claims service to clients.
Please note this is a full-time, permanent opportunity. You will be based in our Birmingham office and ideally be onsite for 2/3 days per week on average.
Overview :
Knowledge :
Skills :
Qualifications :
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
