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    Guest Relations Manager - Edinburgh, United Kingdom - Alexander Steele Recruitment

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    Job Description

    Guest Relations Manager- Luxury Edinburgh Apartments

    As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery of high-quality service and attention to all guests. Your role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining a positive image of the company ensuring seamless operations and guest satisfaction.

    Customer facing:

    Manage bookings, guest information and payments

    Managing guest expectations, along with onsite guest support

    Handling any sensitive data

    Managing guest enquiries – phone/email/in-person

    Upselling by organising/creating add-ons and packages

    Managing effectively any guest complaints

    Coordinating guest feedback

    Housekeeping:

    General understanding

    Communicate and coordinate guest requests

    Maintenance:

    Basic overview

    Basic H&S knowledge

    Basic knowledge of how to fix.

    Extras:

    Flexibility

    Positive and hands on approach

    Able to use own initiative

    Ability to work under pressure (onsite complaints/enquiries)

    Attention to detail

    Organised and ability to prioritise

    Team player

    Permanent role- Edinburgh-based, onsite role with a starting salary of up to £30,000, 29 days holiday (Bank Holiday's included), Pension, Private Healthcare



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