- Luxury Edinburgh ApartmentsAs a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment.
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Guest Relations Manager
1 week ago
Alexander Steele Recruitment Edinburgh, United KingdomJob Description · Guest Relations Manager- Luxury Edinburgh Apartments · As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery o ...
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Guest Relations Manager
5 days ago
Alexander Steele Recruitment Edinburgh, United KingdomGuest Relations Manager- Luxury Edinburgh Apartments · As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery of high-quality ser ...
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Client Relations Manager
1 week ago
Nucleus Financial Edinburgh, United KingdomWe're on the hunt for someone with exceptional customer service skills to join us as a Client Relations Manager. · The best thing about this role is the integral part you'll play in building relationships with new and existing adviser firms. We'll be relying on you to provide exc ...
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Esg Risk/compliance Manager
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First Line Risk
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Learning Technology Manager
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Addleshaw Goddard Edinburgh, United Kingdom**THE GENERAL COUNSEL AND RISK DIVISION**: · The GC & Risk team focuses on strategic risk management advice and projects across the firm's UK and international offices. This includes advising the firm on regulatory and professional practice issues, drafting and agreeing firm-wide ...
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Sub Contract Principal
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Variable Compensation Delivery Consultant
1 week ago
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Subcontract Principle
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Guest Relation Manager - Edinburgh, United Kingdom - Alexander Steele Recruitment
Description
Guest Relations ManagerYour role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining a positive image of the company ensuring seamless operations and guest satisfaction.
Customer facing:
Manage bookings, guest information and paymentsManaging guest expectations, along with onsite guest supportHandling any sensitive dataManaging guest enquiries - phone/email/in-personUpselling by organising/creating add-ons and packagesManaging effectively any guest complaintsCoordinating guest feedbackHousekeeping:General understandingCommunicate and coordinate guest requestsMaintenance:Basic overviewBasic H&S knowledgeBasic knowledge of how to fix
Extras:
FlexibilityPositive and hands on approachAble to use own initiativeAbility to work under pressure (onsite complaints/enquiries)Attention to detailOrganised and ability to prioritiseTeam playerPermanent role- Edinburgh-based, onsite role with a starting salary of up to £30,000, 29 days holiday (Bank Holiday's included), Pension, Private Healthcare