Jobs
>
Edinburgh

    Guest Relations Manager - Edinburgh, United Kingdom - Alexander Steele Recruitment

    Default job background
    Description

    Guest Relations Manager- Luxury Edinburgh Apartments

    As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery of high-quality service and attention to all guests. Your role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining a positive image of the company ensuring seamless operations and guest satisfaction.

    Customer facing:

    Manage bookings, guest information and payments

    Managing guest expectations, along with onsite guest support

    Handling any sensitive data

    Managing guest enquiries – phone/email/in-person

    Upselling by organising/creating add-ons and packages

    Managing effectively any guest complaints

    Coordinating guest feedback

    Housekeeping:

    General understanding

    Communicate and coordinate guest requests

    Maintenance:

    Basic overview

    Basic H&S knowledge

    Basic knowledge of how to fix.

    Extras:

    Flexibility

    Positive and hands on approach

    Able to use own initiative

    Ability to work under pressure (onsite complaints/enquiries)

    Attention to detail

    Organised and ability to prioritise

    Team player

    Permanent role- Edinburgh-based, onsite role with a starting salary of up to £30,000, 29 days holiday (Bank Holiday's included), Pension, Private Healthcare



  • Alexander Steele Recruitment Edinburgh, United Kingdom

    Job Description · Guest Relations Manager- Luxury Edinburgh Apartments · As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery o ...


  • Alexander Steele Recruitment Edinburgh, United Kingdom

    Guest Relations Manager- Luxury Edinburgh ApartmentsAs a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client's establishment. You will ensure the delivery of high-quality servic ...


  • Nucleus Financial Edinburgh, United Kingdom

    We're on the hunt for someone with exceptional customer service skills to join us as a Client Relations Manager. · The best thing about this role is the integral part you'll play in building relationships with new and existing adviser firms. We'll be relying on you to provide exc ...

  • Diageo

    Er Specialist

    3 days ago


    Diageo Edinburgh, United Kingdom

    Job Description: · About us · Diageo is the world's leading premium drinks company with an outstanding diverse collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere - has an i ...

  • Hymans Robertson LLP

    First Line Risk

    19 hours ago


    Hymans Robertson LLP Edinburgh, United Kingdom

    **The Role**: · We are seeking a First line Risk & Assurance lead for our pensions market to join us on a permanent, part time basis, working 4 days a week. · As the First line Risk & Assurance Lead (Pensions), you will be supporting our Head of Service Delivery (Pensions) and wo ...

  • JTC Group

    Associate Director

    1 week ago


    JTC Group Edinburgh, United Kingdom

    **Join JTC where your contribution will be valued.**: · We currently have an exciting opportunity for an Associate Director - HR Operations to join our team in UK. · **Purpose of job**: · Head of HR Operations & Resourcing is responsible for managing and overseeing the Group HR O ...


  • Clarehill Associates Edinburgh, United Kingdom

    **Fabrication Tech Lead Engineer /Project Manager/ Package Manager - Offshore Wind - UK/ Europe** · **Fabrication Project Lead Engineer forOffshore Wind Foundations - Monopiles/ Jackets** · Opportunity for experienced Fabrication engineer to play leading role working with Offshor ...


  • Xpertise Recruitment Ltd Edinburgh, United Kingdom

    **Security Analyst - IT Security & Identity - Remote working - £400/450 per day outside IR35** · **6 month contract - possible extension.** · Our Government Body client is searching for an experienced SOC Analyst. The purpose of this role is to assist the client in developing the ...


  • Lorien Edinburgh, United Kingdom

    An exciting opportunity for an experienced Learning Technology Manager to work for a large Public Sector organisation in Edinburgh. You will provide leadership in the area of learning design, ensuring that teachers are well supported to embed learning technologiesand digital teac ...


  • Addleshaw Goddard Edinburgh, United Kingdom

    **THE GENERAL COUNSEL AND RISK DIVISION**: · The GC & Risk team focuses on strategic risk management advice and projects across the firm's UK and international offices. This includes advising the firm on regulatory and professional practice issues, drafting and agreeing firm-wide ...


  • Page Personnel - UK Edinburgh, United Kingdom

    purpose led organisation committed to sustainability · - Great culture · **About Our Client**: · A purpose led organisation committed to supporting sustainable development and economic growth in the public and not-for-profit sectors. · This is a business management role coordinat ...


  • Page Personnel Finance Edinburgh, United Kingdom

    Our client is looking for a Paralegal in Commercial Property · **Client Details** · A leading law firm · **Description** · - Conveyancing and property development work [including voluntary registration and LBTT returns]; · - Acting on behalf of Utility Company in relation to the ...


  • Pertemps Glasgow Perms Edinburgh, United Kingdom

    Our client, a public sector body, see a **Building Services Team Leader**for an interim position between 3 - 6 months. · This role is based in Edinburgh, with an **expectation of 3 days per week office bas**ed. · **The role attracts a day rate of £157 (PAYE**) · **Main duties**: ...


  • MacTaggart Scott Edinburgh, United Kingdom

    **Role**: · **Duties will also include**: · - Participating in the bid proposal stage of a project by providing details on schedule, cost and subcontractor / project risk. · - Negotiation of subcontracts within Project budget and programme constraints, including negotiation of te ...

  • Contract Scotland

    Senior Engineer

    6 days ago


    Contract Scotland Edinburgh, United Kingdom

    Contract Scotland are working with a national homebuilder to source a senior engineer, to join their technical team in Edinburgh. · Reporting to the Technical Manager, you will be key in the delivery of procurement of services, surveys and technical reports to support the land te ...

  • The Real Good Dental Company Ltd

    HR Advisor

    3 days ago


    The Real Good Dental Company Ltd Edinburgh, United Kingdom

    An exciting opportunity has become available for an HR Advisor to join our Real Good team on a permanent basis. We are looking for an experienced HR advisor with solid generalist experience looking for an exciting role within a supportive and ambitious growth organisation. · Base ...


  • First Achieve Edinburgh, United Kingdom

    First Achieve's Engineering Division are once again partnering with one of their globally recognised manufacturing businesses in the Edinburgh region. We are assisting them in their search for a Sub-Contractor Manager. · - Competitive Salary available, depending on experience. · ...

  • AWS Charity Jobs

    Events Fundraiser

    19 hours ago


    AWS Charity Jobs Edinburgh, United Kingdom

    This is an exciting time to join a growing charity in Edinburgh as they expand their fundraising team. Following another successful income generating year, and in order to meet the overall organisations plan for expansion, we are looking to hear from experienced Events Fundraiser ...


  • NatWest Group Edinburgh, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • COREcruitment International

    General Manager

    1 week ago


    COREcruitment International Edinburgh, United Kingdom Full time

    Job Title: General Manager, brand new · Location: Edinburgh · Salary: Up to £45,000 · Exciting Opportunity Awaits · Are you a driven leader with a passion for the fast-paced world of quick service restaurants? Join one of the UK's fastest-growing QSR chains as the General Manager ...