Technical Author Remote working - Southampton, United Kingdom - Aztec

Description

At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions.

As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services.

These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its journey.

To drive towards this ambition, we are looking for a Technical Writer to produce and maintain high-quality technical documentation that contributes to the overall effectiveness of our policies, procedures, and processes, and to develop instructions for the use of our IT systems and services.

The role of a Technical Writer is a new to Aztec and we are seeking someone who can help shape, refine, and develop this capability going forward.

Reporting to the Technology Change Director, you will be key member the Office of the CDO (Chief Digital Officer) working collaboratively with our Applications, Cloud, Service Delivery and Client Facing teams to make our products easier to use and our procedures and policies easier to follow.

You'll research and transform complex technical concepts, specifications, and procedures into high-quality software documentation that meets user needs.

You will provide modern Technical Writing expertise and your ability to evaluate and analyse information is second to none, helping people understand complicated instructions.

The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides.

The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. For our Tech teams, remote, flexible working is the norm, along with occasional trips to our other offices.
Design, develop, review, and publish high-quality technical documentation
~ Learn complex work from research, self-learning, training, and shadowing seniors, work under minimal supervision on advanced, unstructured, and complex work, and seek limited guidance for resolving conflicts and delivering in sync with multiple teams
~ Develop and maintain strong collaborative relationships both across Technology, the wider business, and senior stakeholders. Become a trusted advisor to client teams in the use of our products and services and help them achieve their clients' goals and needs
~ Improve the quality of content, adhere to the established standards and guidelines, and deliver on time, and design, develop, review, and publish high-quality technical documentation
~ Obtain a deep understanding of products and services to translate complex information into simple, polished, and engaging content
~ Write user-friendly content that meets the needs of the target audience using language that positions our users for success
~ Evaluate current content and develop innovative approaches for improvement
~ Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
~ Determine the type of publication that will best serve the project requirements
~ Seeking ways to drive usability, adoption and efficiency through the development and creation of high-quality procedural, user guides and technical documentation that is easy for our users to understand
~Experience documenting Standards and Policies (Security Standards, BCP/DR documentation, Application Development documentation)
~ Editing skills – proofreading, content review, structure and style, tone of voice, technical vocabulary
~ User persona targeting – always thinking about the best user and client experience
~ Familiarity with professional authoring tools, structured authoring, and component content management systems
~ Strong working knowledge of Microsoft Office, O365 and cloud technologies
~ Bachelor's degree in English, communications, journalism, or a related field would be advantageous
~ Financial services experience would be highly regarded, as will awareness of regulatory and IT controls such as ISAE, 27001 ISO, PCI DSS
~ Discretionary bonus scheme plus Managers Incentive bonuses
Flexible, hybrid working
Private medical insurance, including eye care
Permanent health insurance
Life assurance (death in service and critical illness benefit)
Worldwide travel insurance
Health and wellbeing programmes
Significant investment into your personal and professional development

We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.