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    Commercial Account Manager - United Kingdom - PCI TRGR Penn Pharmaceutical Services Ltd

    PCI TRGR Penn Pharmaceutical Services Ltd
    PCI TRGR Penn Pharmaceutical Services Ltd United Kingdom

    3 weeks ago

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    Description

    Commercial Services Manager page is loaded

    Commercial Services Manager

    Apply locations Tredegar, UK time type Full time posted on Posted 2 Days Ago job requisition id JR108608

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

    We are PCI.

    Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

    We are looking for Commercial Services Manager to join our team in Tredegar, Wales.

    • Externally responsible for dealing directly with customers as a point of escalation/support for the Senior Commercial Account Manager and Commercial Account Managers, to receive customer orders, offer advice, and support in relation to relevant Commercial Services offerings in a timely manner and with a professional attitude .
    • Internally responsible for liaising with the relevant service groups to obtain details and solutions to customer requirements within the set SLAs to enhance organisational performance and customer satisfaction.
    • Responsible for management and development of the Commercial Services team with a continuous improvement focus .
    • To set-up and manage KPI's in relation to customer satisfaction and OTIF and associated measures.
    • To manage the departmental key metrics including analysis of data for communication in monthly reporting.
    • To ensure customer expectations and perceptions of PCI Pharma's Commercial Services activities are maintained to high standards
    • To ensure the team responds promptly to customer enquiries ensuring timely and accurate information.
    • To handle and resolve customer complaints (interacting with internal support groups and QA)
    • To ensure timely Order Processing within SAGE LINE 500 including all relevant information to allow data gathering in relation to internal and external KPIs .
    • Direct requests and unresolved issues to the designated internal resource.
    • Ensure team maintain records of customer interactions (telecons, business review meetings etc.), enquires, comments and transactions and actions taken.
    • Follow-up on customer interactions.
    • To continuously learn about organisational product and services, keeping up to date with any changes.
    • Continually developing systems and procedures throu gh continuous improvements, benchmarking against "best in class" organisations in a bid to enhance performance.
    • To comply with all Company Policies and management instructions relating to internal and external Health & Safety, Environmental Standards and operational requirements as required
    • To support management of team performance and absence standards, including coaching, counselling and disciplinary measures as required . To conduct performance appraisal and to set targets and objectives for direct reports.
    • To supervise and manage the training requirements within the group to ensure business needs are met, identifying self-development needs in conjunction with HR, developing training plans and budgets.
    • To undertake such tasks and to manage specific internal or ad hoc projects as and when required to meet department and business needs and within the scope of the job-holder's capabilities and responsibilities .

    Join us and be part of building the bridge between life changing therapies and patients. Let's talk future

    Equal Employment Opportunity (EEO) Statement:
    PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

    About Us

    Why work for PCI Pharma Services?

    At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.

    #J-18808-Ljbffr
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