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    Service Transition Manager - London, United Kingdom - Experis

    Experis
    Experis London, United Kingdom

    3 weeks ago

    Default job background
    Full time Administrative
    Description

    Service Transition Manager

    12 months

    London - x2 days onsite

    Active SC security clearance required

    £460 per day inside ir35

    Role overview:

    Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team.

    You will be part of the World Class Live Services team. This is a team of 16+ people who are consulting on a long term vision whilst implementing quick initiatives to alleviate pain points and reduce reliance on the Delivery Programme.

    You will be assisting the client in transitioning new applications from a project delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and / or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment.

    Essential skills:

    • ** Must be a UK National with minimum 5 years residency **
    • Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support.
    • ITIL Certification and ITIL Service Transition-certified (Nice to Have).
    • Experience in Service Management concepts and ability to apply these in a Service Transition context.
    • Experience of Service Acceptance Criteria.
    • Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
    • Experience working in a client facing role and track record of developing client relationships.
    • Ability to work across and manage a large number of stakeholders.
    • Excellent written/verbal communication skills
    • Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
    • Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.

    If you meet the above requirements, please apply for the vacancy to be contacted by an Experis Consultant. If you haven't been contacted within 2 weeks of application, please consider the vacancy closed.

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