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Stratford-upon-Avon

    Administrator - Stratford - Stratford-upon-Avon, United Kingdom - Axis Europe

    Axis Europe
    Axis Europe Stratford-upon-Avon, United Kingdom

    Found in: Talent UK C2 - 1 day ago

    Default job background
    Full time Permanent
    Description

    Role

    We have an opportunity for a Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide on- going support for the team.

    Key Responsibilities

  • Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
  • Using company systems to process orders adequately in order to invoice clients
  • Updating the system with all interactions with residents
  • Processing supervisory or trade reports to determine action required to resolve repairs
  • Resolution of minor complaints at call level
  • Maintain logs and monitor variation request.
  • Maintain and action emails from contract mailboxes.
  • Answering payment queries of both sub contract and client.
  • Working with Supervisors and trades people to organise and schedule work
  • Ordering equipment needed for the operatives job
  • Keeping all activity logged and up-to-date in an accurate manner.
  • Liaising with staff at customer sites keeping them up-to-date with progress information.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.
  • Requirements

  • Previous experience in an administrator role (Desirable)
  • Excellent communication skills both verbal and written.
  • Ability to prioritize and meet tight deadlines.
  • Other Key Information

  • Working hours 8am-5pm Monday-Friday
  • Benefits

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days

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