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    Performance Analyst Permanent - Leeds, United Kingdom - Department of Work & Pensions

    Department of Work & Pensions
    Department of Work & Pensions Leeds, United Kingdom

    3 weeks ago

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    Description
    Senior Performance Analyst: 97% pension contributions, hybrid working and flexible working hours.
    Digital with Purpose.
    DWP is the UK's largest government department.

    We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

    DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives.

    We're carrying out a once-in-a-generation transformation. Using fresh ideas and cutting-edge technology, we're revamping the digital experiences of 22 million customers.

    If you're curious about user behaviour and enjoy finding meaning in complexity, click apply and join DWP Digital as a Digital Performance Analyst.

    Why do we need a Digital Performance Analyst like you?

    You'll be joining a close-knit team at the heart of one DWP's highest priority transformation projects - the Health Transformation programme.

    This team is responsible for both the Personal Independence Payments (PIP) and Health Assessment services.
    We need information about how our digital services are being used and whether they meet our users' needs.
    Gathering and analysing data helps us make better, more-informed choices. Your mission will be to turn data into stories that help our product teams provide a great user experience.
    You'll bring user journey data to life for your agile, multidisciplinary teams.

    You'll help others us understand the complexity of user behaviour by analysing data across the whole lifecycle - from its rawest form to generating insights.

    And you'll develop meaningful performance measures to methodically test your hypotheses, progress against priorities and the impacts of changes.

    You will manage a small team of digital performance analysts who will provide you with the capacity to provide insightful analysis.

    You'll get hands on with any complex elements of this work but also set strategic priorities, projects and direction

    If you are looking to contribute to new thinking and be involved in challenging transformation projects, all with a great work life balance, we would love to speak with you.

    You'll have lots of opportunity to grow your performance analysis skills and your career.
    There are so few jobs like this where good performance analysis can improve outcomes for so many people.

    You will be a key role model for the digital performance community who will look to you to offer coaching and guidance on the best tools and methods of data collection to use.

    We care about our community and understand that people are not numbers. You can nurture a deep understanding of business goals and can turn these into tangible performance measures.
    You can work with and influence senior stakeholders.
    You can carry out robust and statistically sound analysis that enables teams to reach conclusions.
    You have coding experience to perform analysis (such as SQL, Python or R).

    You'll be asked to answer a question (in 250 words) when you apply on the subject of 'Performance Measurement'.

    You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
    We operate a hybrid working model with a mix of home working and some time in the office.
    In return for your skills, we offer a competitive salary of up to £63,517.

    You'll be eligible for a brilliant civil service pension with employer contributions worth 28.You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

    We also have a broad benefits package built around your work-life balance which includes:
    Flexible working, flexi hours and flexi days

    Hybrid working:
    some time in a hub with the team, some time at home
    Family-friendly policies
    Discounts and savings on shopping, fun days out and more
    Interest-free loans to buy a bike or a season ticket
    Professional development, coaching, mentoring and career progression opportunities
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