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Basildon

    Experienced Claims Handler - Basildon, Essex, United Kingdom - John Williams Recruitment

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    Description

    Our client being an Accident Management company who handle Motor Fire, Theft and damage claims, including negotiation of third-party claims, from validation to payment, on behalf of Motor Underwriters, are looking to recruit into their fast growing business.


    You will have the ability to work independently and provide the customer with clear advice to support them through the claims process.

    Flexible, adaptable to change and always looking for ways to improve what we do.


    • Awareness of motor Fraud indicators.
    • Awareness of risk factors for large loss/ catastrophic claims and escalation process.
    • Ensure all Policy and procedure documents are read and understood
    • Identify your own training needs and to request appropriate training to meet own
    performance targets.

    To pro-actively manage a caseload of policy holder and third party claims through to
    New claims to be actioned within 24 hours of receipt using the clients agreed validation process.


    • Answering enquiries by phone, using the correct greeting and DPA procedure.
    • Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.
    • Escalate any expression of dissatisfaction in accordance with agreed complaints process. Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with client's procedures and service standards.
    • Investigate and resolve claims in a professional timely and pro-active manner.

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