Jobs
>
Cardiff

    Customer Outcomes - Cardiff, United Kingdom - Starling Bank

    Starling Bank
    Starling Bank Cardiff, United Kingdom

    1 week ago

    Default job background
    Description

    Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

    Role Purpose - Support the Customer Outcomes & Resolutions Coaching Lead to develop and maintain a customer focused, high quality and technically competent team(s) across 1st line assurance, complaints and specialist support.

    Requirements:

  • Develop effective and high-quality learning materials and programmes with continuous assessment and improvement. Ensure that training material and any supporting documents are reviewed and approved by the relevant stakeholders and accountable senior management.
  • Conduct regular training needs and skills gaps analysis to identify improvement opportunities.
  • Implement and maintain appropriate training and competency records.
  • Ensure the best possible delivery of training for learners.
  • Support with building, developing, maintaining and delivering the onboarding experience for new team members.
  • Supporting the Customer Outcomes & Resolutions Coaching Lead to implement ,maintain and oversee the Training and Competency Policy and Framework across the Customer Outcome and Resolution function(s).
  • Assist the development and enhancement of policies, processes and procedures, using the experience gained from the competency assessment process.
  • Ensure that you maintain an up-to-date knowledge of regulation, legislation and industry best practice.
  • Support change related activities in particular training and embedding of new procedures and processes.
  • Work collaboratively with key stakeholders to support with delivering consistency across the Bank
  • Assist with driving a culture of customer centricity and continuous improvement.

    • Requirements

    Behaviours & Competencies:

  • Integrity- Always do the right thing for our customers, colleagues and Starling.
  • Energetic and passionate; infuse enthusiasm and energy into training sessions/programmes.
  • Integrity- Always do the right thing for our customers, colleagues and Starling.
  • A positive "can-do" attitude whilst working in a changeable environment.
  • Effective communication style that's adaptable to a diverse range of customers.
  • Proactive and self motivated.

    • Skills:

  • Excellent written and oral communication skills.
  • Ability to work at pace whilst ensuring accuracy of work
  • Proactive and demonstrable problem-solving skills
  • Ability to plan and prioritise in a changing, busy environment.
  • Adaptable and resilient
  • Ability to challenge and question thinking
  • A good understanding of risk and compliance in the financial services sector.

    • Benefits

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentives refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

    • About us:

    You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch 're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

  • Starling Bank

    Customer Outcomes

    1 week ago

    Starling Bank Cardiff, United Kingdom

    Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...

  • TLT

    Customer Outcome Officer

    4 days ago

    TLT Bristol, United Kingdom

    We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer ...

  • Alexander Mae

    Customer Outcome Administrator

    5 days ago

    Alexander Mae Bristol, United Kingdom

    *The Company:*Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services. They operate in the financial services, leisure, retail & consumer goods, technology & m ...

  • HSBC

    Customer Outcomes Analyst

    1 week ago

    HSBC Bristol, United Kingdom Permanent - Full time

    Some careers shine brighter than others. · If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, suppo ...

  • TLT LLP

    Customer Outcome Officer

    1 week ago

    TLT LLP Bristol, United Kingdom Permanent

    We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer ...

  • Cardiff Council

    Cynorthwy-ydd Contractau

    1 week ago

    Cardiff Council Cardiff, United Kingdom

    **Am Y Gwasanaeth** · Mae cyfle cyffrous wedi codi ar gyfer gweinyddwr proffesiynol gyda sgiliau cefnogi busnes cryf i gefnogi ein Tîm Grant Cymorth Tai · Er mwyn cefnogi darpariaeth lwyddiannus, rydym yn ceisio tyfu'r tîm ac mae angen Gweinyddiaeth llawn cymhelliant i gyfrannu a ...

  • ALDERMORE BANK PLC

    Proposition Development Manager

    1 week ago

    ALDERMORE BANK PLC Cardiff, United Kingdom

    **Are you excited by innovation and exploration of new markets? Do you love to drive ideas through to completion? Would you like to shape the future direction of the Motor Finance Industry?** · **If so, this could be the perfect role for you** · Our Propositions Team develops pro ...

  • Pertemps Cardiff

    Water Quality Permitting Officer

    1 week ago

    Pertemps Cardiff Cardiff, United Kingdom

    We are looking for an experienced Water Quality Permitting Officer for an immediate start ongoing temporary assignment based in Cardiff. · - Marine · - Species and Carbon · - Waste · - Water Quality · - Water Resources · **The post holder will**: · - Develop and maintain effectiv ...

  • Admiral

    Quality Assurance Executive

    1 week ago

    Admiral Cardiff, United Kingdom

    **Closing date** · **08/09/2023** · This is a new and exciting opportunity to join us as a quality assurance executive on a 12 month secondment. The role will cover a broad range of reviews and audits of the travel claims operation including an in-house claims team and suppliers. ...

  • Pertemps Cardiff

    Environmental Administrator

    4 days ago

    Pertemps Cardiff Cardiff, United Kingdom

    We are looking for an Environmental Administrator for an immediate start ongoing temporary assignment based in Cardiff. · - Support and work collaboratively with the permitting service to ensure process efficiency and consistency of approach · - Develop and maintain effective cus ...

  • Admiral

    Seconded Quality Assurance Executive

    1 week ago

    Admiral Cardiff, United Kingdom

    **Closing date** · **01/09/2023** · This is a new and exciting opportunity to join us as a quality assurance executive on a 12 month secondment. The role will cover a broad range of reviews and audits of the travel claims operation including an in-house claims team and suppliers. ...

  • Pertemps Cardiff

    Waste Permitting Officer

    1 week ago

    Pertemps Cardiff Cardiff, United Kingdom

    We are looking for a Waste Permitting Officer for an immediate start ongoing temporary assignment based in Cardiff. · - Support and work collaboratively with the permitting service to ensure process efficiency and consistency of approach · - Develop and maintain effective custome ...

  • Tandem Bank

    Graduate Level

    1 week ago

    Tandem Bank Cardiff, United Kingdom

    **Job Title**:Customer Service Executive · **Working Pattern**: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm. · **Salary**: up to £24,000 dependent on experience and up to 20% bonus and benefits · ...

  • Tandem Bank

    Customer Service Executive

    1 week ago

    Tandem Bank Cardiff, United Kingdom

    **Job Title**:Customer Service Executive · **Working Pattern**: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm. · **Salary**: up to £24,000 dependent on experience and up to 20% bonus and benefits · ...

  • Tandem Bank

    Customer Operations Specialist

    5 days ago

    Tandem Bank Cardiff, United Kingdom

    **Job Title**:Customer Operations Specialist · **Working Pattern**: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm. · **Salary**: up to £24,000 dependent on experience and up to 20% bonus and benefit ...

  • Tandem Bank

    Customer Service Executive

    3 days ago

    Tandem Bank Cardiff, United Kingdom

    **Job Title**:Customer Service Executive - Entry level, all training to be provided · **Working Pattern**: Monday to Friday, 9am to 5pm (with a 45-minute lunch break). Contractual hours will state Monday to Saturday between 8am to 7pm. · **Salary**: up to £24,000 dependent on exp ...

  • Tandem Bank

    Customer Operations Specialist

    1 week ago

    Tandem Bank Cardiff, United Kingdom

    Job Title: Customer Operations Specialist · Working Pattern: Contractual hours will state Monday to Saturday between 8am to 7pm. However, operationally our telephone lines are open between the hours of Monday to Friday, 9am to 5pm (with a 45-minute lunch break). · Shift Work: The ...

  • Monmouthshire Building Society

    Head of Retail

    3 days ago

    Monmouthshire Building Society Cardiff, United Kingdom

    **Role Title** · Head of Retail · **Department** · Customer Directorate · **Reports To** · Chief Customer Officer · **Management Responsibilities** · Direct 4 - Indirect up to 40 · **SMCR Responsibilities** · Conduct · **Role Purpose** · To lead the retail distribution strategy a ...

  • Aldermore Bank PLC

    Collections Advisor

    1 week ago

    Aldermore Bank PLC Cardiff, United Kingdom

    Are you passionate about helping customers? Would you love a role with clear progression? Are you confident in challenging situations to achieve the best outcome? · If so, we have the perfect role for you · We are recruiting for **Customer Service Advisors** to be part of our **M ...

  • Admiral

    Mortgages Customer Team Lead

    6 days ago

    Admiral Cardiff, United Kingdom

    **Closing date** · **19/05/2024** · Admiral Money are looking for a **Mortgages Customer Team Lead** to join their growing **Specialist Mortgages team** · This is an exciting opportunity to join a new and growing team that embodies the disruptive spirit of a start-up. With a Visi ...