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Rail Operator 2 Gpr
1 week ago
FirstGroup Feltham, United Kingdom**Please note if successful at the screening stage you will be invited to attend an assessment at Southampton. Please note further details regarding travel arrangements will be provided nearer the time.** · **Who are you?** · You are organised and efficient and able to cope with ...
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Electromechanical Apprentice
5 days ago
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Service Locator(Utilities)
1 week ago
Zest Recruitment Group Ltd London, United KingdomZest Tech Recruitment are working with one of the UK's Fastest growing specialist Surveying companies. You will be working on prestigious ongoing projects in the London area. We are looking for a number of service locators for our Permit to Dig department. This is a great opportu ...
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Technical Support
1 week ago
Creel & Co London, United KingdomThis is a high calibre opportunity for those with a genuine passion for providing world class customer service. · We are looking for a Technical Support Queue Coordinator to join an elite team in a company at the forefront of maritime, aviation, government and enterprise satellit ...
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Cat Scan Operative
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Customer Service Assistant Gpr
2 days ago
Govia Thameslink Railway St Pancras, United Kingdom**Do you have a passion for customer service?** · **Do you enjoy helping people?** · We currently have an opportunity for a multi-functional **Customer Service Assistant GPR (Platform & Ticket Office)** to deliver world-class customer service at **St Pancras International**. · Th ...
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Tracking Operations Coordinator
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Global Technical Support Consultant
1 week ago
Inmarsat London, United KingdomCompany Description · Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 15 geostat ...
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Tracking Operations Executive
5 days ago
NORTHCOTT GLOBAL SOLUTIONS London, United Kingdom**Tracking Operations Executive** · **Insurance & Direct Client Services** · **Intro**: · NGS is an international emergency response company specialising in medical assistance, tracking, travel, security risk management and evacuations. An exciting opportunity has arisen to join ...
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Panel Admin Assistant
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Clinical Administrator
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The Muswell Hill Practice London, United Kingdom**The Muswell Hill Practice** · **Job Title: Clinical Administrator** · **Reports to: Practice Manager** · **Hours: 35 per week 9.00 am to 5.00 pm with 1 hour lunch break** · **Job Summary** · The post-holder will be the focal point for the administration of patient referrals, me ...
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Laser Scanning Surveyor
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Utilities Surveyor
2 days ago
SCS Railways London, United KingdomJob Introduction · The Utilities Survey Engineer position will focus primarily on assisting or carrying out PAS 128 Mark-ups for utilities site teams carrying out Utilities works on behalf of SCS Railways Utilities team. This is a critical role to ensure that the health and safet ...
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Customer Service Assistant
1 week ago
Govia Thameslink Railway St Pancras, United KingdomWe currently have an opportunity for a multi-functional **Customer Service Assistant (Platform & Ticket Office)** to deliver world-class customer service at **St Pancras International**. · These roles cover 24 hour operation, so due to the shift times you must live in the local a ...
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Customer Service Assistant
1 week ago
Govia Thameslink Railway Farringdon, United KingdomWe currently have an opportunity for a multi-functional **Customer Service Assistant (Platform & Ticket Office)** to deliver world-class customer service at **St Pancras International**. · These roles cover 24 hour operation, so due to the shift times you must live in the local a ...
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Sales/station Assistant Gpr
4 days ago
Govia Thameslink Railway Hertford, United Kingdom**Do you have a passion for customer service?** · **Do you enjoy helping people?** · As a **Sales/Station Assistant GPR** you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet ...
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Service Locator
1 week ago
Carrington West Crawley, United KingdomSalary: £32k per year · Reference: JO · Role: Service Locator (Permit to Dig) · Location: London/South East · **Salary**: Up to £32,000 p/a dependent on experience · , Permanent · My client, who is one of the biggest engineering and utility services in the UK, is looking for mul ...
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Utility Surveyor
1 week ago
Clancy Group Dartford, United Kingdom**Utility Surveyor**: · **Up to £40,000**: · **Dartford**: · **We are innovative** - _and if you are too, we'll have a lot in common..._ · Are you an experienced Utility Surveyor looking for a challenging yet rewarding opportunity? We're expanding our Energy team and seeking two ...
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Pavements Site Operative
6 days ago
TRL Limited Wokingham, United KingdomAbout Us: · TRL is a social enterprise and global centre for innovation in transport and mobility. We are on a mission to create cleaner, more efficient, and universally accessible transportation. We believe that safe, reliable transport should be a right for everyone, regardless ...
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Station Team Leader Gpr
1 week ago
Govia Thameslink Railway Stevenage, United Kingdom**Are you a customer focused individual who wants to lead a team?** · **Do you have an experience of leading teams within a customer service based industry?** · As the **Station Team Leader GPR - FTC Until 31/05/2024 (Full Time) **you will be passionate about delivering outstandi ...
Rail Operator 2 P/T GPR - Richmond, United Kingdom - FirstGroup
Description
As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most.
Please note if successful at the screening stage you will be invited to attend an assessment in Southampton. Further details regarding travel arrangements will be provided nearer the time.
Who are you?
You are organised and efficient and able to cope with repetitive tasks under pressure at times. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing – nothing is too much trouble. You provide the most up to date travel information for yourcustomerswithyour ability to use technology. You must be alert and flexible in your approach to tasks and the day, or night, ahead and you have the confidenceto make regular live announcements atyourstation.
Main things you'll deliver
You will be responsible for the safety of thousands of customers every day by making sure your station is always operated professionally.
You'll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.
You'll work with train staff and other colleagues to do all you can to make sure trains leave your station safely on time, liaising with station and control colleagues as needed to ensure things go smoothly.
As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions, and London transport.
You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.
Working hours
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.
On average you will work 20 hours per week across 5 days.
As a general purpose relief, you may be required to work early, lates or nights at both Richmond and other locations, in line with business needs.
Shifts can fall in the following hours: early shifts: 06:00 - 14:00, late shifts: 14:00 - 22:00, night shifts: 21:30 to 06:45.
