Jobs
>
Woking

    Data Driven Customer Experience Manager - Woking, United Kingdom - Capgemini

    Capgemini
    Capgemini Woking, United Kingdom

    1 week ago

    Default job background
    Temporary
    Description

    The job on offer

    We're seeking an experienced Data Driven Customer Experience (DDCX) Manager to support the Digital Customer Experience team in accelerating the growth of the data driven CX offer. This senior position will report to the DDCX Offer Lead and will be working with colleagues and SMEs across the Digital Customer Experience and Insight and Data departments amongst others.

    This role will focus on driving value into the practice, by identifying new opportunities and excelling on delivery, you'll be an SME that is willing to talk to large scale external events, and internal community events to drive awareness of the offer and accelerate growth through sales opportunities supporting both the UK and EU business. This role will require strong communication and relationship skills and will need to be a self-starter.

    Ultimately this person will be responsible for managing our go to market strategy, working closely with our vendors and account teams to build a strong pipeline of opportunity, helping to convert those opportunities, and respond to bids when needed. They will also need to work closely with our capability teams to ensure we are building the right skillset of people to deliver on opportunities we sell.

    Your role

    We are looking for a high-calibre business focused data strategist with experience of mar-tech, with a particular focus on the role CDP's, data lakes, analytics solutions and reporting solutions play in the landscape. We need this individual to be able to work well with senior client and senior internal stakeholders and exemplify how data can add value to an organisation, and how Capgemini can add value to our clients.

    Your role will broadly cover the following responsibilities:

  • Drive go-to-market strategy for the offer and raise awareness for the offer across the business.
  • Manage relationship with vendors/ partners and build a strong pipeline with Tealium, Salesforce, Adobe, Redpoint, Treasure Data, Acquia, Google and Microsoft
  • Build strong pipeline of opportunities from both new and existing accounts within the UK market.
  • Work with a pitch team and contribute to the solutions around bids and pitches
  • Will be expected to go into delivery roles on key accounts and oversee data and insight teams and add value to the account.
  • Work closely with the capability teams in the UK to ensure the right experience is available, if needed.
  • Support local markets across EU with growing their capability including training and certification targets.
  • Co-ordinate assets, case studies and support material across EU through the centre of excellence (COE)
  • Support markets in their DDCX pipeline and revenue targets and support them where needed to succeed.

    • Your profile

    We're not expecting you to have experience in all of the below, but if you can demonstrate understanding of some of these the rest can be taught as you grow within your role:

  • Experience in data strategy, CRM or data driven customer experience roles with a strong understanding on Mar-tech landscape and different technologies like CDP, DMP, visualisation solutions and analytical solutions
  • Solid understanding of the technology market in areas such as Digital Experience Platforms, Personalisation, Marketing Automation, E-commerce, Data-Driven Customer Experience and the application of emerging technologies (e.g. GenAI, AR/VR) in the market.
  • Understanding of different types of data sources and how they can be used to generate value back to the business through enhance customer experiences.
  • Understanding of different vendors within the CDP space (e.g., Tealium/ Adobe experience platform) and how they differ from one another.
  • Experience with working on pitches or bid responses.

    • If you have experience in some of the topics that would be advantageous:

  • How to create a customer data strategy.
  • How to improve 1st party data collection strategy.
  • The role of tagging and taxonomy.
  • The importance of measurement and reporting and how to optimise it.
  • The role of analytics within a data driven transformation.
  • The role of GenAI in marketing, commerce, sales, and service.
  • The impact of 3rd party cookie deprecation.
  • Identifying the gaps in data that a business might benefit from collecting and how it adds value.
  • Creation of use cases in line with data strategy or data platforms

    • Why Capgemini is unique

    We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

    At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

    Get the future you want

    Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

    About Capgemini

    Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

  • Morpheus Talent Solutions Ltd

    Customer Experience Manager

    6 hours ago

    Morpheus Talent Solutions Ltd Weybridge, United Kingdom

    **Customer Experience Manager, could this be you?** · You would be working with a leading Insurance company working with their new fully digital line of car insurance, managing and driving the best CX from end to end browsing through to claims. · Working alongside UX / UI develop ...

  • Kapten & Son GmbH

    Experience Manager

    2 weeks ago

    Kapten & Son GmbH United Kingdom

    Hey Wir sind Kapten & Son – mit ca. 200 Mitarbeiter*innen arbeiten wir täglich daran, die führende D2C Backpack Brand Europas zu werden. · Be(come) part of the experience als Country Manager (m/w/d) UK · Indem du Projekte leitest, den Markt analysierst und dein Wissen teilst, b ...

  • OPR Resourcing Specialists

    Client Experience Manager

    3 weeks ago

    OPR Resourcing Specialists Godalming, United Kingdom

    **Client Experience Manager** · Working for a growing bijou training company we are looking for a passionate, ambitious, and experienced client manager who can take care of corporate clients and deliver an outstanding experience for their course participants so that they can cont ...

  • Spectrum IT Recruitment

    Customer Experience Manager

    2 weeks ago

    Spectrum IT Recruitment Bracknell, United Kingdom Full time

    Customer Experience Manager · Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience / Service Manager to support their UK customer base, taking responsibility ...

  • Gibbs Hybrid

    Customer Experience Manager

    1 week ago

    Gibbs Hybrid Hounslow, United Kingdom

    Customer Experience Manager - London · Gibbs Hybrid is looking for an accomplished Customer Experience /Engagement Manager to plan and execute executive briefings for the business. You will work closely with the Global teams to coordinate customer engagements. The Customer Experi ...

  • MECS Communications Ltd

    Adobe Experience Manager

    2 weeks ago

    MECS Communications Ltd London, United Kingdom Full time

    Adobe Experience Manager - Developer · AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI · UK wide - Work from Home, Fully remote working · @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. Th ...

  • Apex Resourcing Ltd

    Guest Experience Manager

    1 week ago

    Apex Resourcing Ltd London, United Kingdom

    Guest Experience Manager / Duty Manager required by a leading Hotel in Shoreditch, London. · We are looking for a Guest Experience Manager / Duty Manager who is confident delivering exceptional service to guests and visitors and that is confident in leading small teams and their ...

  • REGEN SOLUTIONS (U.K) LTD

    Customer Experience Manager

    3 weeks ago

    REGEN SOLUTIONS (U.K) LTD London, United Kingdom

    **Customer Experience Manager** · **Maintenance Contractor** · **Full time, Permanent** · **West London** · **£38,000 - £45,000 PA** · **Summary**: · Responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the de ...

  • Morgan Philips Specialist Recruitment

    Customer Experience Manager

    2 weeks ago

    Morgan Philips Specialist Recruitment London, United Kingdom

    Morgan Philips Specialist Recruitment bring to the market this fantastic new role within our of our key clients in the Commercial Cleaning & Facilities Management Industry. Our client is a Contract Cleaning business who specialise in high-end venues, officesand restaurants, this ...

  • Page Personnel Finance

    Customer Experience Manager

    3 weeks ago

    Page Personnel Finance Rickmansworth, United Kingdom

    An exciting opportunity has arisen to join a rapidly growing leading international technology/ IT provider, who are a private equity backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux and Spain. They arecurrently looking for a Cu ...

  • Venn Group

    Patient Experience Manager

    2 weeks ago

    Venn Group London, United Kingdom

    **Full Time Temporary ContractRequirement** · **Patient Experience Manager (Complaints Manager)** · Venn Group is currently working with a reputable healthcare organisation in London for a Patient Experience Managerto support the organisation. · - Experience in dealing with compl ...

  • Greystar Europe

    Resident Experience Manager

    3 weeks ago

    Greystar Europe London, United Kingdom

    The Resident Experience Manager supports in the delivery of the day-to-day resident experience objectives of the property in order to achieve occupancy and retention goals. Leading the team by example you will contribute towards building a vibrant, safeand welcoming community our ...

  • Morgan McKinley

    Digital Experience Manager

    2 weeks ago

    Morgan McKinley London, United Kingdom

    A leading international eCommerce and real estate business that is investing heavily into digital & technology is looking to further scale their digital marketing teams. This is a highly exciting, transitional period for the global organisation as they arecoming off the back of a ...

  • Royal British Legion Trading Ltd

    User Experience Manager

    2 weeks ago

    Royal British Legion Trading Ltd London, United Kingdom Full time

    Are you passionate about creating exceptional user experiences? We're seeking a talented User Experience Manager to join us at our HQ, Haig House, Southwark, in a hybrid role that blends remote and office work. · Come and be part of the leading Armed Forces charity, making a diff ...

  • Morgan McKinley

    Customer Experience/cro Manager

    1 week ago

    Morgan McKinley Bracknell, United Kingdom

    **CUSTOMER EXPERIENCE/CRO MANAGER** · **HYBRID WORKING - FLEXIBILITY TO WORK IN BRACKNELL/LONDON** · **UP TO £55,000 PLUS 10% BONUS AND EXCELLENT BENEFITS** · - Drive the CRO strategy for the company to increase the conversion rate of the D2C ecommerce sites and build a best in c ...

  • Residential Land

    Guest Experience Manager

    2 days ago

    Residential Land London, United Kingdom

    This is an opportunity to join an exciting property business with a high energy team who work closely on delivering an excellent customer experience. You will have the chance to learn new skills, be involved in significant projects and make an impact on many different areas of th ...

  • Unite Students

    Student Experience Manager

    1 week ago

    Unite Students London, United Kingdom

    ** · Student Experience Manager · **Welcome Home** · Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to d ...

  • Prospect Us

    Customer Experience Manager

    2 days ago

    Prospect Us London, United Kingdom

    Our client, a leading London university, is recruiting for a temporary Customer Experience Manager to ensure a consistent delivery of an excellent customer service to a variety of stakeholders, including students, alumni and staff. This is being offeredon a temporary basis initia ...

  • deverellsmith

    Customer Experience Manager

    3 days ago

    deverellsmith London, United Kingdom

    **Customer Experience Manager** · Do you have experience in first class guest relations? Do you enjoy building relationships with customers? Would you like the chance to work for a luxury later living developer? Then this is a fantastic opportunity for you · Our client is current ...

  • Experis LTD

    User Experience Manager

    6 hours ago

    Experis LTD London, United Kingdom

    **Role: User Experience Manager** · **Contract - 6 Months** · **Start Date:ASAP** · **Location:London** · **Role Description**: · We are looking for a user experience specialist who's able to work within our team to ensure that our end users have the best possible experience of, ...