Service Manager - Leeds, United Kingdom - Vallum Associates

Vallum Associates Leeds, United Kingdom

Found in: Appcast UK C C2 - 23 hours ago

Banking / Loans

Description

Job: Service manager

Location: Remote, UK

Job Type: Contract Inside IR35

Job Description

Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices.
Design and optimize IT services, ensuring that they meet the needs of internal stakeholders and adhere to industry standards and regulations
Manage the transition of new or modified services into production, minimizing disruptions and ensuring smooth implementation.
Oversee the day-to-day operation of IT services, ensuring that service levels are maintained and incidents are resolved in a timely manner.
Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of IT services and processes.
Define, monitor, and report on service level agreements (SLAs), ensuring that service performance meets or exceeds customer expectations.
Change Management: Implement and enforce change management processes to minimize the risk of service disruptions and ensure compliance with regulatory requirements.
Lead incident management activities, including identification, prioritization, resolution, and communication of incidents to minimize impact on business operations.
Proactively identify and address underlying causes of recurring incidents to prevent future service disruptions and improve service reliability.
Oversee the operation of the service desk, ensuring that service requests and incidents are logged, prioritized, and resolved efficiently.
Manage relationships with third-party vendors and service providers to ensure that services are delivered in accordance with contractual agreements and service level commitments.
Communicate effectively with internal stakeholders, including senior management, IT teams, and business units, to ensure alignment and transparency regarding service delivery and performance.

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