- Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
- Entry into the company pension scheme
- Quarterly performance bonus scheme after the probation period
- Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Escalate complex technical issues to appropriate teams or senior engineers
- Assist with the commissioning and onboarding of Office 365 products for clients
- Document all support activities, solutions, and configurations in the ticketing system
- Collaborate with other team members to continuously improve service delivery and processes
- Proven experience working in a Managed Service Provider (MSP) environment
- Strong proficiency in supporting and commissioning/onboarding Office 365 products
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
- Solid understanding of ITIL principles and best practices
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Flexibility to occasionally visit client sites as required
- Eligibility to work in the UK without sponsorship
- Experience with other cloud-based solutions such as Azure or AWS
- Certification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)
-
Help Desk Technician
5 days ago
Just IT London, United KingdomAre you looking for an exciting new role? · About the company · Our client is a global corporation of five brands with well over 3,000 employees. They are looking for an IT Helpdesk Technician to join their London team. You will be one of the first points of contact for 1st and 2 ...
-
Help Desk Technician
2 days ago
Stratospherec Limited West Sussex, United KingdomSalary: £30,000 - £35,000 per annum, depending on experience · Please only apply if you have worked for a Managed Service Provider in the past. · Company Overview: · Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client ...
-
Help Desk Technician
1 day ago
Stratospherec Limited West Sussex, United KingdomJob Description · Salary: £30,000 - £35,000 per annum, depending on experience · Please only apply if you have worked for a Managed Service Provider in the past. · Company Overview: · Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West ...
-
Help Desk Technician
1 day ago
Stratospherec Limited West Sussex, United KingdomSalary: £30,000 - £35,000 per annum, depending on experienceCompany Overview:Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.Role Hig ...
-
Help Desk Technician
1 day ago
Stratospherec Limited West Sussex, United KingdomSalary: £30,000 - £35,000 per annum, depending on experiencePlease only apply if you have worked for a Managed Service Provider in the past.Company Overview:Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedic ...
-
Help Desk Technician
2 days ago
Hamilton Barnes Lingfield, United Kingdom1st Line Support Engineer - Lingfield · Are you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and ...
-
Help Desk Technician
5 days ago
Hamilton Barnes 🌳 Lingfield, United KingdomJob Description · 1st Line Support Engineer - Lingfield · Are you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional cus ...
-
IT Service Desk 1st/2nd Line J
1 day ago
AVPlacements Crawley, United Kingdom**Job Title**:IT Service Desk 1st/2nd Line Technician · **Reporting to**:IT & Service Desk Manager · **Business Unit**: ITDS Managed Services Limited · **Department**: Managed Services Support · **Job Purpose**: · To work as a member of the Managed Services service desk providing ...
-
Help-desk Service Administrator
2 days ago
Eversys UK Ltd. Crawley, United KingdomThe UK division of Eversys Switzerland is seeking to appoint a computer-savvy Help-Desk Service Administrator to accommodate our growing operations across the country. · Eversys is a global leading industrial brand engaged in the manufacture, distribution and maintenance of high- ...
-
Help Desk Technician
5 days ago
Hamilton Barnes 🌳 Lingfield, Surrey, United Kingdom1st Line Support Engineer - LingfieldAre you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and wan ...
-
Service Desk Technician
1 day ago
Northreach Leatherhead, United KingdomJob Description · Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent ...
-
Service Desk Technician
2 days ago
Northreach Leatherhead, United KingdomAre you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis. · As a key ...
-
IT Service Desk Technician
6 days ago
Incognito Software Systems Inc United KingdomIT Service Desk Technician page is loaded · IT Service Desk Technician · Apply locations Remote, United Kingdom, England/Wales time type Full time posted on Posted 3 Days Ago job requisition id R49869 Job Summary: · We are seeking an IT Service Desk Technician to join our ser ...
-
Service Desk Technician
4 days ago
Marken Ltd. United KingdomTitle: · Service Desk Level 1 (L1) Technician · Job Description: · A Service Desk Level 1 (L1) Technician plays a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility of an L1 Technician is to resolve basic ...
-
IT Help Desk Technician
1 day ago
Metia London, United KingdomFull Time – Must be able to come into the office 4 days a week · Location: London Soho · Company Description · We create amazing experiences, ignite conversation, activate communities, inform customers, and influence decision makers. We achieve these goals for our clients thro ...
-
Service Desk Technician
2 days ago
Experis - ManpowerGroup City of London, Greater London, United KingdomService Desk Analyst (1st line) · 3 months contract - view to extend until 31/03/2025 · London - onsite 3 days a week · £The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Serv ...
-
Endeavour Recruitment Solutions East Grinstead, West Sussex, United KingdomEndeavour Recruitment require a Service Desk Analyst for their busy client close to Gatwick Airport in the West Sussex area. You would be trouble shooting and resolving hardware, software and networking issues either over the telephone or desk-side. · The successful candidate wi ...
-
IT Help Desk Support Technician
1 day ago
Reporter Newspapers United KingdomWho We Are · We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. ...
-
IT Service Service Desk Support Technician
1 week ago
Careeraddict United KingdomHays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. · Strong experience working in ...
-
2nd Line Service Desk Technician
2 days ago
Better Days Recruitment Brighton, East Sussex, United Kingdom Permanent, Full timeA great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. · My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for thi ...
Help Desk Technician - West Sussex, United Kingdom - Stratospherec Limited
Description
Salary: £30,000 - £35,000 per annum, depending on experience
Company Overview:
Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.
Role Highlights:
I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing technical assistance to our valued client.
Benefits:
Role Overview: I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. While the role is primarily office-based, there may be opportunities for on-site client visits.
Key Responsibilities:
Requirements:
Desirable Skills:
If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role.