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Help Desk Technician - West Sussex, United Kingdom - Stratospherec Limited
Description
Salary:
£30,000 - £35,000 per annum, depending on experience
Company Overview:
Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele
Role Highlights:
I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.
Benefits:
Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 yearsEntry into the company pension schemeQuarterly performance bonus scheme after the probation period
Role Overview:
I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer.
While the role is primarily office-based, there may be opportunities for on-site client visits.Key Responsibilities:
Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance toolsDiagnose and resolve hardware, software, and network issues in a timely mannerEscalate complex technical issues to appropriate teams or senior engineersAssist with the commissioning and onboarding of Office 365 products for clientsDocument all support activities, solutions, and configurations in the ticketing systemCollaborate with other team members to continuously improve service delivery and processesRequirements:Proven experience working in a Managed Service Provider (MSP) environmentStrong proficiency in supporting and commissioning/onboarding Office 365 productsExcellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical usersSolid understanding of ITIL principles and best practicesAbility to prioritise and manage multiple tasks in a fast-paced environmentFlexibility to occasionally visit client sites as requiredEligibility to work in the UK without sponsorship
Desirable Skills:
Experience with other cloud-based solutions such as Azure or AWSCertification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team.
Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role.
