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    Customer Service Advisor - Liverpool, United Kingdom - Lupa Recruitment

    Lupa Recruitment
    Lupa Recruitment Liverpool, United Kingdom

    1 week ago

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    Description


    BootleMonday, Tuesday, Thursday and Friday- 9am -5pmSaturdays- 9am-3pmFriday+ Saturday's - working remotelyAs a TikTok Customer Service Advisor, you will play a vital role in ensuring a positive user experience for millions of TikTok users worldwide.

    You will be responsible for addressing user inquiries, resolving issues and providing assistance via various communication channels.

    This role requires excellent communication skills, a strong understanding of the TikTok platform, and the ability to navigate and troubleshoot technical issues efficiently.


    Key Responsibilities:


    Promptly and effectively respond to user inquiries and requests for assistance via multiple communication channels and all social media platforms.

    Manage all product cancellations.
    Investigate and resolve user-reported issues such as account access problems, content moderation queries, billing inquiries, and technical difficulties.
    Managing TikTok returns both on the platform and in the physical returns received.
    Document user interactions, issues, and resolutions accurately and comprehensively.
    Handling all orders throughout the day ,uploading tracking information.
    Provide regular reports and feedback to the relevant teams for continuous improvement.
    Work closely with other the customer service team.

    Stay informed about new features, updates, and policies on the TikTok platform to provide accurate and up-to-date information to users.


    Qualifications:
    Strong communication skills, both written and verbal.
    Experience in customer service or a related field preferred.
    Familiarity with social media platforms, especially TikTok.
    Ability to multitask and work efficiently in a fast-paced environment.
    Excellent problem-solving skills and attention to detail.
    You must have worked as a Customer Service Advisor for 2+ years with the same company to be considered.
    Must have dealt with 100+ enquires online per day to be considered.


    Benefits:
    Opportunities for career growth and advancement within the company.
    Dynamic and inclusive work environment with a diverse team.
    Access to training and development programs to enhance skills.
    The chance to work with one of the most popular and innovative social media platforms in the world.

    Join our clients team and be part of shaping the future of TikTok's global communityApply now to embark on an exciting journey in customer service excellence.

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