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    Contract Supervisor - Jarrow, Tyne and Wear, United Kingdom - Ministry of Justice

    Ministry of Justice
    Ministry of Justice Jarrow, Tyne and Wear, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Civil Applications Team Supervisor - South Tyneside - Legal Aid Agency
    Building/Site SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF
    Post Type Permanent
    Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working


    Contract Type:
    Permanent

    Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

    The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

    If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.

    To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

    The Legal Aid Agency
    The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills.

    Our staff ensure that each year 600,000 new clients are able to access justice, and that legal aid lawyers are fairly paid.

    The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public.

    Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose.

    This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services.

    Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of £724m per annum.

    The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.

    Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity.

    Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.

    Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
    Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
    Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
    Established knowledge of Microsoft office.

    Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.

    Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

    If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against strengths and experience required by the role and some, or all, of the following behaviours:
    Follow relevant policies, procedures and legislation to complete your work. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Seek learning opportunities.

    Support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture.

    Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct.

    Your Experience of implementing, promoting, or understanding diversity and inclusion policy

    For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work.

    Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.

    If you have any complaint about this recruitment activity, please share your concerns by emailing .We aim to respond to any complaint within 10 working days.

    If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

    Additional Information Working Arrangements & Further Information
    The MoJ offers Hybrid Working arrangements where business need allows.

    This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).

    All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

    Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.

    For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.

    All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

    Flexible working hours
    The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.

    All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

    Annual Leave
    Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
    Pension

    The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

    Training

    The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

    Networks

    The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.

    There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

    A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.

    Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

    For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers.

    You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. Paid paternity, adoption and maternity leave.
    Free annual sight tests for employees who use computer screens.
    Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
    To Shared Service Connected Ltd Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting- );
    To Ministry of Justice Resourcing team (resourcing-management-.The Civil Service embraces diversity and promotes equal opportunities.

    As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

    For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.

    If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

    We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

    To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken.

    If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.

    You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
    You were living overseas with parents

    In such cases you will need to be able to provide referee cover for the period(s) of residence overseas.

    The duration of overseas residence and the country of abode will also be taken into account.
    This flexible approach to recruitment focuses more on finding the right candidate for the specific role.

    We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

    Use of Artificial Intelligence (AI)

    Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

    The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

    Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
    Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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