- Ability to quickly establish rapport with customer/prospect through the use of
-
Multilingual Customer Experience Consultant
3 days ago
Konecta Ringwood, United Kingdom**Overview**: · Stonebridge International Insurance Ltd is a financial services company, specialising in Accident Insurance Plans. We have been established in the UK for over a decade; during which time we have worked with many leading financial services and retail companies.SIIL ...
-
The Recruitment Company Ringwood, United KingdomWe are currently recruiting for German and English speaking Customer Service Advisors to join our client on a permanent basis. · **What you will be doing;** · **What we are looking for**: · - Must speak fluent English and German · - Excellent telephone manner · - Excellent numera ...
-
Revit/bim Technician
3 days ago
Konker Jobs Ringwood, United Kingdom* Multi-million-pound projects · - Numerous sectors · - Exciting project pipeline · Structural Revit Technician | Hampshire - Ringwood | £35,000 - £45,000 · I'm currently working with a multi-disciplinary engineering consultancy in Ringwood that is looking to add a Senior Structu ...
-
Contact Centre Trainee Consultant
4 days ago
NL Recruitment Ringwood, United Kingdom**Contact Centre Trainee Consultant - Office Based** · This is a fantastic opportunity to be a part of one of the most renowned brands in the UK, in a sales and customer service position that is part of its multi-channel Contact Centre team. We are a fun but focused team that wor ...
-
Contact Centre Consultant
1 day ago
The Work Shop Resourcing Limited Ringwood, United Kingdom**Contact Centre Consultant - Salary: £21,673 - Permanent, Full time** · Our clients based in Ringwood are one of the leading outsourced contact centre service providers in the world. They are looking for a Contact Centre Consultant to join their friendly and sociable team. This ...
-
IT Support Consultant
4 days ago
Nigel Frank International Ringwood, United Kingdom**Dynamics NAV Support Consultant** · Seeking a Dynamics NAV Support Consultant to join an international company, shaping the Manufacturing industry. My client has recently come into huge growth, they are now looking to increase their team size. As of 2023 they have over 90 offic ...
-
Customer Service Agent
5 hours ago
NL Recruitment Ringwood, United Kingdom**Customer Service Agents - Office Based** · We're looking for a Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries. Ideally you should have a strong background within call centres previously. Excellen ...
-
Telephone Consultant
1 day ago
Solar Service Solutions Ltd Ringwood, United Kingdom**About Us**: · Solar Service Solutions Ltd is a leading solar panel installation company in Southern England, dedicated to providing eco-friendly energy solutions to our valued customers. With a strong commitment to sustainability and customer satisfaction, we are at the forefro ...
-
Accountant/practice Manager
1 day ago
Bond Williams Ringwood, United KingdomA Qualified Practice Accountant (ACA/ACCA) with a solid technical background and a talent for business advisory and consulting is required to join a growing and niche practice based on the Hampshire/Dorset border. · As Practice Manager you will be responsible for the management a ...
-
Sales Progressor
5 hours ago
McCarthy Stone Ringwood, United KingdomSupport the Sales Progression Manager in achieving sales and completion targets set by the business providing the highest quality of customer service · - Progressing reservations for both purchase and rental through to a successful completion/tenancy commencement by liaising with ...
-
Assistant Manager
1 day ago
Zachary Daniels Ringwood, United Kingdom**Assistant Manager | Ringwood | £23,000 + Bonus** · You will be the Assistant Manager for a great fashion store with a well known brand. You will ensure that all day-to-day operational aspects of the retail store are managed effectively & support the Store Manager. You will be c ...
-
Bilingual German
1 day ago
ELITE EMPLOYMENT Ringwood, United KingdomBased in Ringwood, my client is looking to recruit a Customer Experience Consultant to join the established team to work a hybrid working week 50% home based and 50% office based. · You must be able to speak and write fluently in both English and German. · Main Duties · - To deli ...
-
Recruitment Advisor
3 days ago
Appcastenterprise Ringwood, United Kingdom**It's more than a possibility** · **Recruitment Advisor** · **Salary: Up to £27k per annum, plus incentive structure, salary dependent on experience** · **40 hours per week, flexible working hours available (including some remote, home working)** · We're looking for a Recruitmen ...
-
Senior Recruitment Advisor
4 days ago
Colten Care Ringwood, United KingdomIt's more than a possibility · **Senior Recruitment Advisor** · **Salary: Up to £34,000 per annum, plus incentive structure, salary dependent on experience** · **40 hours per week, hybrid working available (including some remote, home working)** · **_Key Benefits_** · - free on-s ...
-
Retail Security Officers
1 day ago
BARDWOOD SUPPORT SERVICES LIMITED Ringwood, United Kingdom**Shift pattern: Various hours, must be flexible in terms of days they work** · **Rates**: £10.50 · **Location: BH24 1AT** · **Benefits**: · - **Winter Support Package**: · - Supporting people in the latest energy price increase · - **Cycle to work scheme**: · - Allows you to hir ...
-
HR Assistant
1 day ago
South West Recruitment Ltd Ringwood, United KingdomWe are recruiting for a HR Coordinator to join a busy HR and Recruitment team, to assist with the day to day running of the department. This an ideal role for someone looking to grow and develop in their HR career. We are looking for someone to work as partof the team to ensure a ...
-
Retail Security Officers
3 days ago
BardWood Support Services Ringwood, United KingdomWaitrose 203 RINGWOOD · As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. This store is a well-known supermar ...
-
Technical Apprentice
3 days ago
Bellway Ringwood, United KingdomAt Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. · We are positive about making adjustments ...
-
Showroom Sales Executive/ Kitchen Designer
5 hours ago
Mandeville Recruitment Group Verwood, United KingdomShowroom Sales Consultant/ Kitchen Designer · THE COMPANY · My client is a supplier of kitchen and bathrooms for trade and retail customers with a multi-branch network. They are looking for an experienced Showroom Sales Consultant/ Kitchen and Bathroom Designer for their kitchen ...
-
Healthcare Assistant
1 day ago
Mploy Staffing Solutions Verwood, United Kingdom**Role**: Healthcare Assistant · **Location**: Verwood · **Contract Type**: Temporary, On-Going · **Pay: **£ £13.00ph, enhancements for all bank holidays. · Mploy Healthcare are looking to recruit experienced, compassionate, caring and enthusiastic Healthcare Assistants to join o ...
Multilingual Customer Experience Consultant - Ringwood, United Kingdom - The Recruitment Co.
Description
Job Title: Customer Experience Consultant -
German Speaking
Salary:
£24,557.28 basic + £1k bonus
Location:
Ringwood, Hampshire
Hours: 40 paid hours per week typically between the hours of 8am and
5pm Monday to Friday
Remote working after 4-6 weeks training in the office.
Overview:
We are a financial services company, specialising in Accident Insurance Plans.
We have been established in the UK for over a decade; during which time we have worked with many leading financial services and retail companies.
We are regulated by the Financial Conduct Authority (FCA) in the UK.
We provide multi-channel (phone, email, letter, fax) and multilingual (English, German, Spanish) customer service support from our Ringwood contact centre.
This means that we handle communications from customers in regards to policy enquiries, cancelling policies, updating customer details (address, payment methods), initial claim enquiries and general policy or customer enquiries.
As the products are highly regulated the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly).
We aim to provide an exceptional customer experience to all customers and we continually measure customer satisfaction in the contact centre to make sure we deliver thisSkills Requirements
2. Ability to assimilate, relay & provide information whilst paying close attention to detail
3. Ability to respond to customer queries and complaints via email or letter in both English and German
4. Ability to remain positive, courteous & professional at all times
5. Focus on customers to deliver the FCA guidelines and fundamentals of the call we require. At all points making sure the customers are treated fairly.
6. Ability to communicate and empathise and a real willingness to help.
7. The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
8. You will be expected to complete additional duties when required
9. To have fun at work
CRB and Credit Check
You will need to pass both a CRB and Credit Check.
CPProfessional
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Multilingual Customer Experience Consultant professionals in Ringwood
-
Ben Theobald
Graphic Design, Packaging Design, Branding