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    Customer Experience - Scarborough, North Yorkshire, United Kingdom - Canadian Bearings Ltd

    Canadian Bearings Ltd
    Canadian Bearings Ltd Scarborough, North Yorkshire, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Canadian Bearings Ltd:
    Job Position - CUSTOMER SERVICE REPRESENTATIVE
    ~ CUSTOMER SERVICE REPRESENTATIVE

    Status:
    Regular, Full-time Location: Scarborough, ON
    Our culture is one of accountability, authenticity, and continuous development.

    It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

    We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:
    Act as first point of contact for customers via phone, email or in-person (sales counter).
    Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).

    Build and maintain sustainable relationships with customers and vendors, and collaborate with internal/external teams to ensure high service levels.

    Provide after-hours on-call customer support, when required/assigned.
    Conduct outbound sales calls to service assigned accounts and promote increased profitability.
    Provide shipping and receiving, in-person counter sales, and other branch-specific support (as required).
    Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.
    Minimum 1 year customer service experience required
    Knowledge of MRO industry and related products an asset
    Basic computer literacy (i.e. MS Office Suite)
    occasionally as part of shipping/receiving support


    QUALITIES OF A GREAT FIT:
    Performance-driven; Resourceful and creative problem solver
    Employee & Family Assistance Program (EFAP)
    Personal & Professional Development Subsidy
    Employee Recognition Program
    Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
    Constructive, engaging organizational culture
    Canadian Bearings will provide accommodations for candidates with disabilities.

    If you are contacted for consideration and require a specific accommodation because of a disability or a medical need, please indicate the accommodation required.

    Please note that applications will only be accepted online and only those candidates that are selected for further consideration will be contacted.

    Products and Services
    Lubricants, Chemicals & Paints
    Electrical
    Industrial Mill Supplies
    Mechanical Power Transmission
    Training

    Product Information Database Management
    Repaired Asset Tracking
    Regulatory Compliance
    Performance Measurement and Reporting
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